Switchboard Operator

Full-time| M-F, 8am-4:30pm| $15-$18 per hour based on experience| Weekly earned wage access is an option for this position.

Job Purpose or Objective(s): The Switchboard Operator streamlines communications and provides exceptional customer service to all patients, employees, and customers of Choctaw Nation Health Care. You will report to the Manager.

Primary Tasks:

• Answer and screen all calls promptly and professionally; transfer to proper department, take detailed messages and distribute using several electronic systems.

• Review RPMS for existing patient charts and ensure patient information is correct; establish temporary charts for new patients.

• Access patient charts in the EHR to answer questions and assist with medication refills, lab orders, consults, messages, and other accessible information.

• Complete pre-registration, reminder calls, and rescheduling appointments for assigned providers.

• Monitor requests on the MyCNHSA app and schedules appointments or forward requests for further information.

• Assist patients and guests with questions pertaining to, hours of operation, directions to the clinic, walk-in hours, and services offered.

• Announce emergency codes on overhead page system.

• Ensure patient's right to privacy and confidentiality are maintained in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.

• Other responsibilities as may be assigned.

Required Education, Skills, and Experience:

• Computer knowledge with typing accuracy at 35wpm

• Knowledge of HIPAA

• Computer knowledge with typing accuracy at 35wpm

• Knowledge of HIPAA

• Answer and screen all calls promptly and professionally; transfer to proper department, take detailed messages and distribute using several electronic systems.

• Review RPMS for existing patient charts and ensure patient information is correct; establish temporary charts for new patients.

• Access patient charts in the EHR to answer questions and assist with medication refills, lab orders, consults, messages, and other accessible information.

• Complete pre-registration, reminder calls, and rescheduling appointments for assigned providers.

• Monitor requests on the MyCNHSA app and schedules appointments or forward requests for further information.

• Assist patients and guests with questions pertaining to, hours of operation, directions to the clinic, walk-in hours, and services offered.

• Announce emergency codes on overhead page system.

• Ensure patient's right to privacy and confidentiality are maintained in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.

• Other responsibilities as may be assigned.

• Answer and screen all calls promptly and professionally; transfer to proper department, take detailed messages and distribute using several electronic systems.

• Review RPMS for existing patient charts and ensure patient information is correct; establish temporary charts for new patients.

• Access patient charts in the EHR to answer questions and assist with medication refills, lab orders, consults, messages, and other accessible information.

• Complete pre-registration, reminder calls, and rescheduling appointments for assigned providers.

• Monitor requests on the MyCNHSA app and schedules appointments or forward requests for further information.

• Assist patients and guests with questions pertaining to, hours of operation, directions to the clinic, walk-in hours, and services offered.

• Announce emergency codes on overhead page system.

• Ensure patient's right to privacy and confidentiality are maintained in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.

• Other responsibilities as may be assigned.