Switchboard Operator

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. Assist visitors and callers by providing information or directing them to the appropriate contacts , and promptly handle emergency calls by connecting them to response teams or on-call personnel .

Overview:

Shifts Available: Variable 

Employment Type: Per Diem (PRN) 

Hours: Variable 

Location: St Joseph Medical Center – Kansas City, MO 

 

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed. 

 

Responsibilities:

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously 

• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel 

• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments 

• Support communication during hospital emergencies or critical events by coordinating calls and information flow 

• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information 

Qualifications:

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare:  

• Competitive compensation  

• Medical insurance benefit plan 

• 401K  

 

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/  

 

LI-SB4

Employment Status: Per Diem Shift: Variable Equal Employment Opportunity: