Job Description - Switchboard Operator (260430-50002677)
Job Description
Switchboard Operator - (260430-50002677)
Purpose of Position: Efficiently operates communications systems within department guidelines.
Description
:
- Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
- Handles emergency calls in a timely and effective manner in a fast-paced environment.
- Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.
- Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
- Revises on-call schedules for Clinical and Ancillary Departments.
- Updates communications database.
- Maintains STAT log, pager log and key log.
- Issues and receives communication devices when requested.
- Control lockset keys as required.
- Performs other work-related tasks and activities as assigned or requested by manager.
Qualifications
:
- Ability to read, write and communicate in English
- High School diploma or GED
- Acute hearing and demonstrable ability to speak English clearly
- Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).
- Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
Schedule Details: 40 Hours Per Week, Rotating Nights, 4p-12a, Every Other Weekend & Rotating Holidays
Organization
: Cape Cod Hospital
Primary Location
: Massachusetts-Hyannis
Department: CCH-Switchboard
Annual/Hourly: Hourly
Hiring Pay Range: $18.3 - $32.71