SVTC Administrator

Title: SVTC Administrator 

Location: Washington, DC

Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph

Job Details:

• Provide a high level of technical understanding for problem solving and troubleshooting 
• Interact with hardware and software vendors to address issues when necessary 
• Use escalation standards and personal judgment to ensure timely resolution of problems 
• Provide training and support to employees when necessary 
• Resolve escalated trouble tickets from Service Desk 
• Work on-call shift rotations with other members of the department 
• Deploy and troubleshoot VOIP equipment such as Cisco UC equipment 
• Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)

Requirements:

• Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree 
• Minimum four (4) years of relevant experience in addition to education level 
• Must possess current DoD 8570 IAT II and CCNA (or equivalent) certifications
• Experience working in a DoD or IC environment desired 
• Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph