Company Overview:
Come join our team! Companion Pet Partners is a multi-site veterinary hospital organization committed to empowering veterinary professionals, strengthening hospital performance, and delivering exceptional care to pets and their families. Our organization operates 31 veterinary hospitals across multiple states and is supported by a team of more than 500 dedicated team members.
Our approach to growth begins with supporting the people closest to the care we provide. By investing in our veterinary teams, supporting hospital leaders, and creating an environment where clinical excellence and operational performance go hand in hand, we are building a stronger, more connected organization positioned for continued growth.
Our momentum reflects the strength of this approach and demonstrates the opportunity ahead, as we continue to strengthen our hospitals, expand our capabilities, and build a scalable platform for long-term success.
Our Mission: Empower our veterinary teams. Deliver exceptional pet care.
Our Vision: Veterinary teams thrive, and pets get the care they need.
Our Values:
- Own the Outcome
- Lead with Care
- Celebrate Together
- Dare to Innovate
About This Role:
The Senior Vice President of Operations is a key member of the executive leadership team and is responsible for the operational performance, financial results, growth, and scalability of the organization’s veterinary hospital network.
This executive will have enterprise-level P&L responsibility for all hospitals, partnering closely with the Finance, People, Operations Leaders, Marketing and Facilities/Real Estate teams to deliver sustainable growth and an exceptional experience for our team, our clients and our pets.
The SVP of Operations will lead the organization’s operating model and ensure that hospitals have the leadership, infrastructure, resources, and processes required to achieve clinical, financial, and organizational objectives.
The role will include strategic integration of acquisition targets, including the transition of acquired hospitals into the organization’s operating model while preserving the strengths and key veterinarians and clinical & customer support team members of the acquired practices.
The SVP will also oversee facilities strategy, major capital expenditures, hospital expansions, renovations, new hospital projects, and other enterprise-wide capital initiatives.
What Success Looks Like:
Enterprise Operations & P&L Leadership
- Own the operating performance and P&L results for the entire veterinary hospital portfolio.
- Establish and execute annual operating plans, budgets, forecasts, and performance objectives.
- Sustain consistent operating standards while allowing appropriate flexibility for individual hospital markets and communities.
- Drive KPIs related to revenue, EBITDA, labor, productivity, client experience, patient volume, utilization, staffing, and operational efficiency.
Hospital Leadership
- Partner with the Senior Director of Clinical Services and local hospital leadership (Medical Directors & Hospital Managers) to align clinical priorities with operational and financial objectives.
- Establish clear expectations and accountability for Hospital Managers, Regional Operations leaders, and other operational team members.
- Maintain a consistent field presence, spending a minimum of three days per week visiting hospitals (Tuesday to Thursday), with Monday and Friday dedicated primarily to administrative functions.
M&A Strategic Implementation & Integration
- Partner with the CEO, Business Development, Finance, Legal, People and Medical leadership throughout the M&A lifecycle.
- Execute operational integration plans for newly acquired veterinary hospitals.
- Translate acquisition strategy into practical post-close operating plans.
- Establish integration priorities, milestones, owners, and measures of success.
- Assess acquired hospital operations, staffing, facilities, technology, vendors, workflows, and financial performance.
Facilities & Real Estate
- Execute an enterprise-wide facilities and hospital infrastructure strategy.
- Oversee hospital maintenance, facility standards, renovations and new construction.
- Partner with Real Estate, Finance, Operations, and hospital leadership on site selection and facility planning.
Capital Expenditures
- Own the operational strategy and execution of significant CAPEX projects.
- Partner with Finance to establish capital prioritization processes based on financial return, operational need, patient care, safety, and growth objectives.
- Partner with Finance to develop capital budgets, ROI analyses, and investment recommendations.
- Oversee major hospital renovations, equipment investments, expansions, and new hospital development.
Operational Excellence & Scalability
- Build scalable systems and processes that support rapid organizational growth.
- Identify opportunities to standardize workflows and eliminate operational inefficiencies.
- Leverage technology and data to improve hospital productivity and decision-making.
- Ensure enterprise-wide projects are adopted in all hospitals
Culture, People & Change Leadership
- Partner with People Operations to attract, retain, develop, and engage hospital leaders and teams.
- Promote a culture centered on patient care, teamwork, accountability, and client service.
- Lead organizational change associated with acquisitions, growth, restructuring, and operational transformation.
What Makes You a Great Fit:
- 15+ years of progressive operations leadership experience.
- Experience overseeing a large, geographically dispersed, multi-unit organization.
- Demonstrated responsibility for significant P&L ownership.
- Experience managing a network of multi-site veterinary medicine hospitals is preferred
- Experience managing multi-site and complex healthcare organizations is required
- Demonstrated ability to translate acquisition strategy into operational execution.
- Experience partnering effectively with CFO/Finance leadership.
- Comfortable presenting operating performance and investment recommendations to executive leadership and/or a Board.
How We'll Support You:
- Competitive Compensation: Base salary plus annual performance bonus opportunity
- Comprehensive Benefits: Medical, dental, and vision insurance; 401(k) with company match; PTO
- Remote Flexibility: Work from home with provided technology and expense reimbursement for travel
- Meaningful Mission: Join a 600+ employee organization dedicated to providing exceptional veterinary care
Pay Range:
USD $210,000.00 - USD $240,000.00 /Yr.
EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.