Highlights
Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30, you have access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C. Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances.
Numbers & Facts
| Location | Lancaster, PA |
| Job Type | Full-time |
| Salary | $18 |
Description
Susquehanna Printing Company- FT Hybrid Customer Service Representative Circulation
Description:
The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers. Job includes both inbound and outbound telephone responsibilities. Must be available to work every weekend and a few days during the week.
Work Schedule:
Two hybrid schedules available:
Full Time hours- Wednesday, Thursday, and Friday 8:30am-4:30pm and Saturday and Sunday 5:30am-1pm. Off Monday and Tuesday
Full Time hours- Monday, Tuesday and Friday 6am-2pm and Saturday and Sunday 5:30am- 1pm. Off Wednesday and Thursday
After training is complete, candidate will work three days in the office, and two days remote.
Essential Job Functions:
Work well with staff and supervisors
PC computer operations and software products such as Newzware.
Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances
Inbound and outbound telephone responsibilities
Follow all Standards and Acceptance guidelines and memos
Know and understand all rates pertinent to the products and programs you sell
Maintain acceptable production and accuracy levels
Serve the needs of carriers and news dealers so they can meet customer expectations
May complete recurring reports, standard form letters and memos
May assist Circulation District Managers or management with project needs
Ability to work in a fast-paced environment
Location
Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30, you have access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C.
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Requirements:
What You’ll Bring
High school diploma or equivalent
Previous customer service experience preferred
Excellent verbal communication skills with clear speech and proper grammar
Basic typing and computer skills
Strong attention to detail and accuracy
Ability to remain professional and composed in challenging situations
Dependable, flexible, and able to work in a fast-paced environment
Why Join Susquehanna Printing?
At Susquehanna Printing, we recognize that our employees are our greatest asset. We are committed to creating a workplace where talented individuals can grow, contribute, and succeed. As part of a respected organization with deep roots in Lancaster County, you'll join a team that values professionalism, innovation, and community service.
Benefits for Full-Time Employees
4 weeks of PTO to start (pro-rated during the first year)
Paid holidays
Medical, prescription, dental, and vision insurance
Short-term disability and basic life insurance
401(k) with company match
Wellness program
Employee Assistance Program
Parental leave program
Employee referral program
About Susquehanna Printing
Susquehanna Printing has been part of Lancaster County's rich printing tradition since the mid-1800s. Today, we print several local weekly newspapers, along with books, magazines, tabloids, and commercial publications throughout the Mid-Atlantic region. As part of Steinman Communications, we continue to invest in advanced printing, mailing, and production technologies while maintaining our commitment to quality and customer service.
Convenient Lancaster Location
Located just off the Greenfield exit on Route 30, our facility offers easy access to shopping, dining, and major metropolitan areas including Philadelphia, Baltimore, and Washington, D.C.
If you're looking for a stable, rewarding career with a respected local employer and a team that values excellent service, apply today at Susquehanna Printing Company today!
For a full list of all positions available, please visit our career page: www.steinmancommunications.com/careers
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Susquehanna Printing Company is an Equal Opportunity Employer.
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