Are you passionate about helping patients achieve visual freedom through life-changing procedures like LASIK? Atlantic Eye is seeking a motivated, patient-focused Surgical Counselor/ LASIK Coordinator who delivers a white-glove, concierge-level experience from consultation through recovery.
Atlantic Eye is a multi-specialty ophthalmology practice with locations in Eatontown, Holmdel, Little Silver, and Wall Township, and has been voted Best Eye Care Clinic in Monmouth County three years in a row for our commitment to exceptional patient care. Last year, we were also voted Best Place to Work.
Key Responsibilities:
- Deliver a white-glove experience for LASIK, refractive, and other ophthalmic surgery patients, guiding them through consultations, procedures, and post-op care.
- Serve as the primary point of contact for LASIK patients, providing personalized education, answering questions, and ensuring confidence in surgical decisions.
- Educate patients on LASIK, refractive, and other eye procedures, including candidacy, expected outcomes, recovery, and lifestyle benefits.
- Coordinate all aspects of surgical care, including scheduling, diagnostics, consents, fees, financing, and follow-ups.
- Manage inquiries via phone, email, and digital platforms, ensuring timely, professional responses and conversion of consultations to procedures.
- Maintain accurate EHR documentation and collaborate with physicians, technicians, and staff to deliver a seamless, concierge-level experience.
- Provide critical behind-the-scenes operational support to Surgical Counselors by managing administrative workflows, coordinating patient communication, and ensuring all pre-surgical requirements are completed efficiently so counselors can focus on delivering an exceptional patient experience.
- Support Surgical Counselors as needed, traveling between practice locations to ensure consistent patient care.
Qualifications:
- Experience in healthcare or ophthalmology; surgical counseling/refractive surgery coordination preferred.
- Strong communication, patient education, and financial discussion skills.
- Excellent organization, multitasking, and technology proficiency, including EHR and scheduling systems.
- Able to thrive in a fast-paced, patient-focused environment.
Education:
- High school diploma or equivalent required, some college preferred
Work Schedule:
Monday through Friday 8:30 AM to 5:00 PM with a scheduled 30-minute lunch. Flexibility is important, with occasional evening or weekend availability when needed.
Why Join Atlantic Eye:
At Atlantic Eye, we believe our team is the reason we continue to deliver award winning care. We pride ourselves on creating a supportive environment where employees can grow professionally while helping patients achieve life changing vision outcomes.
- Competitive salary based on experience.
- 401K retirement plan with employer match.
- Medical, dental, and vision benefits.
- Paid time off including holidays and vacation.
- Employee discounts on eyewear and exams.
- Ongoing training and career growth opportunities.