| Location | Concord, NH |
| Salary | $20–$25 Per Hour |
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Surgical Booking / Referral Coordinator
Clerical & Administrative Support Job ID: 35371
Schedule:
Full Time
Pay Range:
$20.00 - $25.00 / Hourly
Shift:
Day shift
Hours:
8:00am-4:30pm
Physician Practice Admin
133 Old Road to Nine Acre Corner
Concord, MA 01742
Directions
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About this role
Surgical Booking/Referral Coordinator
Job Summary
Reports to the Administrative Director and Clinical Practice Manager and works under the direct supervision of the Urology physician group. The Surgical Booking/Referral Coordinator is responsible for procedure and surgical scheduling and all pre-procedure administrative activities.
Job Functions
Transcribe surgical order forms with ICD-10 and CPT codes and send them to the appropriate hospital departments.
Transfer surgical schedules from Epic and input them into SIS.
Communicate surgery cancellations or reschedules to all appropriate departments and modify EMR systems as appropriate.
Release block time according to hospital guidelines and communicate with the Clinical Practice Manager, Administrative Director, and physician so the clinic can be opened if needed.
Assist the practice with answering phones and voicemail, specifically those related to surgical scheduling.
Serve as the practice contact for surgical partners.
Verify patients insurance eligibility, participation, and referral status.
Retrieve insurance authorizations for surgical cases prior to surgery, update payers as needed, and add responses into Epic.
Email all authorizations to Financial Counseling.
Ensure all necessary functions are completed prior to surgical cases, including pre-operative labs, cell saver arrangements, and additional equipment needs.
Assist with billing functions and work with the billing company.
Process patients quickly and accurately through the computer-based scheduling system for future appointments and/or testing, as appropriate for patient care.
Ensure surgical patients are prepared for clinic visits with partnered physicians.
Meet with patients when scheduling procedures on the day of the office visit, when applicable.
Communicate with surgical patients to discuss clinic and surgical visits as appropriate, including pre-visit requirements, in a timely manner.
Retrieve and respond to phone messages accordingly.
Initiate medical clearances and risk stratifications, when applicable, and instruct patients accordingly with sufficient time before surgery.
Reschedule patients whose appointments conflict with operating room schedules.
Ensure all surgical paperwork is scanned into Epic.
Ensure pre-surgical paperwork requirements are met, including H&Ps, consent forms, and testing orders.
Schedule patients for radiologic testing ordered by the provider for surgery, including obtaining prior authorization, scheduling appointments, and communicating with patients.
Identify potential needs for anesthesia consultations based on hospital criteria and coordinate appointments prior to surgery.
Ensure patients have scheduled post-operative appointments, considering global periods and appropriate follow-up timing.
Maintain and support patients rights to care, privacy, and respect.
Receive, review, and process referral and authorization requests as assigned for completeness, accuracy, and network appropriateness, including PCP-initiated specialty referrals, out-of-network requests, and ancillary services.
Document patient referral activity for resolved and unresolved referrals to track revenue performance.
Assist with patient insurance registration and updates in Epic, ensuring information reflected in patient medical records is as accurate as possible.
Perform other duties as assigned from time to time.
Minimum Qualifications
Education
High school diploma or equivalent preferred.
Medical Assistant certification or equivalent experience in a medical assistant role.
Experience
Two to four years of relevant work experience in a medical or physician surgical setting preferred.
Two to four years of clinical administrative or surgical medical office experience preferred, or Medical Assistant work experience with medical terminology in a surgical specialty preferred.
Licensure and/or Certification
Skills
Excellent customer service skills.
Excellent organizational skills.
Excellent communication skills.
Ability to work with a high volume of patients.
Ability to work independently.
Ability to collaborate with a team.
Must be able to read, write, and communicate in English.
Computer skills required.
Ability to maintain confidential information.
Why Emerson
Emerson Health delivers world-class care to more than 300,000 patients throughout Concord and the surrounding region, and we bring that same commitment to our employees. Our teams work in a supportive, community-focused environment, backed by strong clinical partnerships and continued investment in innovation.
We offer competitive compensation and a comprehensive benefits package designed to support your health, your family, and your future, including:
Benefits are available to both full-time and eligible part-time employees.
Join a team that values compassion, collaboration, and caring for one another every day.
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Benefits designed around you
We are a community hospital that values people's well-being. Our supportive environment, combined with a generous compensation and benefits package, allows you to balance your work and personal life, take care of your family and plan for your future.
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