Surgery Scheduling Coordinator / Dallas

Job Purpose

This position will be located in the Dallas Office and will report directly to the Clinical Office Manager. The Surgery Scheduling Coordinator is responsible for all aspects of coordinating surgeries, assisting with processes associated with the patient intake and routine billing duties within the clinic. Follows standard procedures and pre-established guidelines to complete tasks.

Texas Retina Associates is Texas’ largest, most experienced ophthalmology practice focused specifically on the diagnosis, medical and surgical management of diseases of the retina and vitreous.  Our fellowshipped and specialty trained physicians care for the most complicated retina conditions such as ocular cancer and uveitis.  This physician owned medical group provides services at 15 locations throughout the DFW metroplex, Waco, Wichita Falls and Lubbock.

Essential Duties

Provide customer service to patients via phone and during clinic visits; meet with patients in clinic to provide information, including cost for surgery/procedures not covered by insurance plan. Excellent skills in customer service and effective interpersonal communication.

Act as resource to the patient throughout the process

Scheduling Inpatient and Outpatient surgical procedures with the patient and hospital/surgery center

Understanding surgical procedures, such as the necessary time a surgery takes, medical staff necessary and equipment needed for the surgery

Coordinate any ancillary testing and pre-operative clearances as directed by the physician, mid-level provider and/or in accordance with anesthesia guidelines

Schedule preop and post op appointments in accordance with the surgeon’s preferences and type of surgery being performed

Facilitate communication between physician, hospital/surgical center departments and patients

Provide patients with pre and post-operative instructions.

Coordinate Ophthalmologists surgery schedules

Manage all surgical documents, gather and input patient information and enter all post-surgery data

Ensuring all surgical cases are scheduled in a timely manner

Verify all required paperwork is completed prior to day of surgery

Perform insurance verifications / authorizations

Ensure completion of all paperwork and insurance authorizations

Review and ensure accurate ICD-10 and CPT Coding

Triage phone calls and patient inquiries

Excellent computer skills, including but not limited to, email, EMR and tasking to physician, scribe or medical assistant in order to avoid interrupting clinic. 

Retrieve messages from voicemail, email and EMR System

Return messages to patients and outside agencies promptly

Make independent decisions; make prompt and accurate judgments when circumstances warrant; escalate issues to manager as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Education and Experience

High School diploma or equivalent required.

Minimum two (2) years medical practice experience required.  Experience as a Surgical Coordinator is highly preferred. 

Demonstrated computer skills required.  Experience with NextGen and Phreesia preferred.

Knowledge of ICD-10 and CPT coding is required.  Insurance verification experience is a plus but not required.

Must successfully complete required training within 90 days of occupying position.

Skills and Specifications

Must adapt and respond quickly and adequately to continuous changes. Ability to multitask and prioritize a variety of duties.

Work independently with minimal supervision on assigned tasks and demonstrate strong initiative. 

Provide excellent customer service skills and ability to communicate effectively with physicians, patients and staff is required. 

Promote cooperation through teamwork

Must be articulate in English speech, writing and understanding.  Bi-lingual is a plus.

Strong ability to listen, answer all questions as simply as possible and act when needed to resolve issues.

Excellent organization skills; solid attention to detail to ensure accuracy of information

Proven analytical skills; recognize, evaluate, solve problems, and correct errors, and develop processes that eliminate redundancy

Must be willing and able to work under pressure.

Excellent computer skills. 

Attend work as scheduled and/or required.

Complete all other duties as assigned.

 Physical Requirements

Sedentary with prolonged sitting, talking and working at computer. 

Hear and use hands and fingers to operate and handle keyboards and controls

Occasionally required to walk, bend and reach with hands and arms

Must be able to occasionally lift, carry and/or move up to 25 pounds. 

Specific vision abilities include close vision and the ability to adjust focus.