Job Summary and Responsibilities
As a Surgery Scheduler, you will be instrumental in coordinating and scheduling surgical appointments and follow-up care for multiple physicians at our clinic or designated hospitals. You will ensure a seamless and efficient process for patients undergoing urological procedures, from initial scheduling through post-operative care.
The following duties are intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related or a logical extension of position responsibilities.
Care coordination by ensuring that all necessary medical records are available for physician review prior to patient consultation. Coordination may be with internal or external partners.
Address patient needs over the phone (inbound and outbound calls) or via Cerner box. Call and message types include skill-task aligned triaging of medical needs, scheduling pre-op/consult/post-op appointments, care coordination, patient contact along with coordination with outside referring providers.
May oversee day of visit patient flow, rooming and assisting patients to navigate their visits
Surgery and Procedure scheduling using Surginet or other scheduling systems. This process includes patient education, case coordination, resource scheduling, and screening and coordination of supportive services (pre-anesthesia assessment clinic, social work, nutrition, anesthesia pain, and therapy/rehabilitation).
Coordination requires understanding of assigned providers' preferences and the needs of the patient population within the medical center.
Coordinates with internal and external clinics to ensure all patient records are available.
Prepares the surgical chart with all necessary paperwork; ensures all surgery related work is completed and delivered to the appropriate areas by the designated time. Organizes physician order sheets daily according to the schedule. Assembles department additions to the chart.
Submits necessary information and documentation for insurance authorization and obtains authorization for surgery from the patient's insurance company. Coordinates with providers outside of the VM system.
Job Requirements
Two (2) years experience in a medical office environment with knowledge of medical surgical terminology
Excellent communication skills
Ability to use a computer
Strong organizational skills
The ability to work under pressure
The ability to participate as a member of a team
Reliability and punctuality
Excellent customer service and public relations skills
Experience/certification in department specialty may also be required
Preferred: Experience with IBM/Cerner/IDX applications
Where You'll Work
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.