Surgery Patient Coordinator

Job Requirements

Position Summary

Serves as a liaison between the physician's practice and future, current, and former patients. Provides accurate information about the surgeon, the practice and the anticipated procedures.

Minimum Requirements

Education

• High School Diploma

Experience

• Three to five years with increased responsibility in a surgical practice or customer service- oriented position

License/Registration/Certifications

• MA/LPN/RTR
• CPR Certification

Preferred Requirements

Preferred Education

• Associate degree

Preferred Experience

• Surgery office experience
• Experience creating or developing marketing or sales programs

Preferred License/Registration/Certifications

• N/A

Core Job Responsibilities

• Facilitates the surgeon's consultation with the patient by providing both pre-and postoperative information, effective fee quoting, and scheduling optimization.
• Briefs patients with procedures of interest
• Consults surgical quotes
• Books surgery dates
• Collects payments
• Establishes rapport with patients.
• Follows up with prospects, tracks patients, sends correspondence, handles cancellations/rescheduling, assists doctor during consultation and evaluation, and other office administrative duties.
• Crossover into nursing duties as needed.
• Perform other duties as assigned.
• Must be in good physical condition and able to withstand the stress and demands of an active position.
• Manual dexterity, good eye/hand coordination and acceptable vision needed in daily work.
• Must have strong knowledge of organizational dynamics and have excellent communication/coaching skills.
• Must be able to establish and maintain effective working relationships with patients, employees, the public, and other agencies.
• Must be able to respond calmly and efficiently in crisis situations.
• Effective verbal and written communication skills based on the command of the English language.
• Must be able to perform the following functions: standing for long hours, walking, stooping, bending, sitting, pushing, pulling, and squatting.
• Must be able to lift 30+ lbs. in order to lift/move patients, equipment, and/or supplies utilized in the work place