Administrative Skills, Analysis Skills, Business Processes, Coaching, Communication Skills, Corrective Action, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Diversity, Interpersonal Skills, Lean Six Sigma, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, People Management, Performance Analysis, Performance Management, Performance Reviews, Problem Solving Skills, Process Improvement, Project/Program Management, Resolve Customer Issues, Resource Management, Revenue Growth, Supply Chain, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Willing to Travel, Writing Skills
Job Description
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Job Title: SUPV I CUSTOMER SERVICE
Posting Start Date: 6/18/26
Job Posting Title: SUPV I CUSTOMER SERVICE
Job ID: 153654
Job Code: 30003113
Education Experience: High School or Equivalent
Employment Experience: 3-5 years
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
The Customer Service Supervisor I, under guidance of the Customer Service Country Manager, is responsible for the day-to-day management of the Customer Service team and its activities. This includes, but is not limited to, managing resources, performance management and development, and providing coaching as necessary. In addition, the Customer Service Supervisor I will focus on process improvements within the Department as well as identifying/implementing change to maintain the strategic vision of the Department. Finally, the Customer Service Supervisor I will work with the Customer to establish and maintain a Customer business relationship to provide total Customer satisfaction and increase sales.
Position Responsibilities:
- Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development
- Developing self-directed teams that provide excellent service to our Customers
- Meeting customer requirements by implementing the most efficient processes available
- Reinforcing a positive team atmosphere
- Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience
- Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
- Independently, or as a team member, investigates and resolves Customer issues
- Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
- Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own
- Performing various administrative tasks inherent in the position
Job Requirements
- Due to ITAR regulations, current US citizenship or US lawful permanent residency (green card) is required to apply for this position
- Proficiency in SAP
- Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong analytical skills
- Strong interpersonal skills and ability to consistently demonstrate working in a team
- Ability to work with all levels within the Supply Chain
- Strong strategic thinker
- Time management
- Attention to detail
- Strong organizational skills
- Strong written business and technical communication skills
- Assesses personal performance against established measures using strong analytical skills
- Project management skills in execution of business process projects
- Proven ability to engage others and develop strong, positive working relationships
- Strong customer orientation
- Ability to work well with little supervision
- Ability to train and develop junior staff
What your background should look like
- Bachelor's degree strongly preferred
- 2-4 years' experience in Customer Service role or prior related work
- Prior supervisory experience preferred
- Familiar with Lean/Six Sigma methodologies
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
COMPENSATION
- Competitive base salary commensurate with experience: $55,700 - $83,600 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Job Locations:
Posting City: Miamisburg
Job Country: United States
Travel Required: Less than 10%
Requisition ID: 153654
Workplace Type: Remote
External Careers Page: Customer Service
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T
TE Connectivity plc
TE Connectivity is an industry leader with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on forward thinking has attracted the brightest industry minds, allowing them to thrive and create breakthrough solutions that deliver a competitive advantage to our customers.
TE Connectivity is a global, $12.1 billion company that designs and manufactures over 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 90,000 employees partner with customers in virtually every industry—from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks—enabling smarter, faster, better technologies to connect products to possibilities.