| Location | Prince William County, VA |
| Salary | $70,921.50–$97,968 Per Year |
Supportive Services Specialist
Salary
$70,921.50 - $125,014.50 Annually
Location
Prince William County, VA
Job Type
Full-Time (FT)
Job Number
202610740
Department
AGING
Opening Date
08/11/2026
Closing Date
8/25/2026 11:59 PM Eastern
GRADE
C42
Hiring Salary
$70,921.50 - $97,968.00 Annually
Introduction
Where does your passion lie? Are you looking for a rewarding and challenging career where you can make a meaningful difference in your community? The Prince William Area Agency on Aging is seeking a dedicated, organized, and compassionate professional to join our team as a Supportive Services Specialist.
In this role, you will empower older adults, adults with disabilities, and their caregivers by connecting them with essential services and resources that promote independence, dignity, and quality of life. You will conduct in-home assessments and reassessments, develop person-centered service plans, coordinate services with caregivers and community partners, and provide ongoing support to help individuals achieve their goals and remain safely in their homes and communities whenever possible.
If you are a compassionate problem solver who thrives on building relationships, navigating complex situations, and helping others overcome barriers to services, we encourage you to apply. This is an opportunity to use your skills, knowledge, and dedication to make a lasting impact in the lives of those you serve and strengthen your community every day.
About This Role:
This role is essential in ensuring the effectiveness of the Supportive Services Division and its programs while working to improve the quality of life for older adults, adults with disabilities and their caregivers through access to comprehensive care. The person in this role will serve as the Supportive Services Specialist responsible for providing Care Coordination and Person-Centered Options Counseling. This role ensures compliance with the Department for Aging and Rehabilitative Services (DARS), agency policies, and program guidelines while providing high-quality care for older adults, adults with disabilities and their caregivers. This role will also collaborate with internal staff and external partners to address ongoing service needs and enhance program effectiveness.
Typical duties may include (but are not limited to):
Developing holistic person-centered care plans
Utilizing the Uniform Assessment Instrument (UAI) to determine service needs
Facilitation of service referrals
Collaborating with internal staff, and community partners to ensure the effective delivery of services and resolving concerns
Maintaining and managing accurate client records and data in electronic databases, ensuring compliance with privacy and security regulations
Critical thinking and problem-solving skills and ability to demonstrate exceptional customer service
Superior communication skills, both oral and written, to effectively engage with diverse populations
Strong organizational skills with attention to detail, flexibility, and a positive attitud
Minimum Requirements:
High school diploma or G.E.D. and 5 years of experience in case management, service coordination, working with older adults, adults with disabilities and their caregivers who require community-based care services.
Preferences:
A successful candidate will have a bachelor's degree in Behavioral Sciences, Human Services, Social Work, Gerontology, Education, Communications, Public Administration or a related field and 6 years experience in human services or programs related to older adults, and adults with disabilities. They will work effectively with internal staff, older adults, adults with disabilities, caregivers, families, and community partners. A successful candidate will demonstrate a strong ability to coordinate services, adhere to policies and procedures, and maintain compliance with program guidelines.
Preferred skills and experience include:
6 or more years of experience in program management, service coordination, working with older adults, adults with disabilities and their caregivers requiring community-based care services.
Experience in service coordination, including assessing client needs and linking them to appropriate resources
Proficiency in implementing policies, procedures, and process improvements to enhance program delivery
Developing holistic person-centered care plans
Experience with PeerPlace or a similar database system
Experience handling confidential information and documentation
Experience in Options Counseling
Bilingual ability preferred, but not required
Special Requirements:
Must pass criminal background check pursuant to VA Code Ann. 19-392-92 (2010) and the Older Americans Act of 1965 as amended in Section 701
Must pass DMV Record check
Must possess a valid drivers license
Mandated reporter of elder abuse
Must take a health physical/TB test and be cleared for employment
Must Become Alliance of Information & Referral Systems (AIRS) Certified (must be attained within two years)
Certifications/Trainings required (or must be attained within twelve months) include:
Uniform Assessment Instrument (UAI) Training
CPR/First Aid/AED
Work Schedule:
Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility to adjust hours to ensure adequate staff coverage between the hours of 8:00 a.m. to 5:00 p.m.
Hiring Salary Range:
$70,921.50 - $97,968.00 Annually
We also offer great benefits including:
Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for PSLF additional information.
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety Click here for the class description
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
SEE YOURSELF HERE!
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
Click on the link below to explore our plans and rates.
Prince William County Benefit Programs
01
By submitting this application, I understand the following: 1) Only the information provided on my application is used to determine my qualifications; 2) My resume will not substitute for the education, work experience, and required fields on the Prince William County application; 3) Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4) If selected, my employment dates will be verified for the past three (3) years (if applicable), with a required reference from my current or most recent employer.
02
Please quantify your highest level of completed education:
03
Please quantify your years of experience in case management, service coordination, working with older adults, adults with disabilities and their caregivers who require community-based care services. Please make sure this detailed in the work history section of your application.
04
Please describe a specific example of a client you supported from the initial assessment through service coordination and follow-up. How did you develop the service plan, coordinate referrals and providers, monitor progress, and adjust the plan based on the clients changing needs? What was the outcome? Responses should be reflective of your work history. If none, please write N/A.
05
Please describe your experience assessing applicant information and making referrals to human service. Responses should be reflective of your work history. If none, please write N/A.
06
Please describe a specific example of a client with multiple or complex needs. How did you assess their situation, determine service priorities, make referrals to community-based resources, and follow up to ensure their needs were addressed? What was the outcome? Responses should be reflective of your work history. If none, please write N/A.
07
Do you have a valid drivers license and safe driving record?
08
Please rate your proficiency with PeerPlace or a similar database system.
09
Please describe your experience using Peer Place or a similar case management database. What were your primary responsibilities within the system, how did you use it to support case management or service coordination, and what steps did you take to ensure documentation was accurate and complete? Responses should be reflective of your work history. If none, please write N/A.
10
Do you have experience handling confidential information/documents?
11
Please describe your experience handling confidential information or records. What types of information did you manage, what procedures did you follow to protect confidentiality, and how did you ensure compliance with your organizations privacy and recordkeeping requirements? Responses should be reflective of your work history. If none, please write N/A.
12
Do you have experience in providing Options Counseling?
13
Please describe a specific example of when you provided Options Counseling to an older adult, an adult with a disability, or a caregiver. How did you assess their goals and preferences, present available options in a person-centered and unbiased manner, and support them in making an informed decision? What was the outcome? Responses should be reflective of your work history. If none, please write N/A.
14
Are you familiar with the concept of No Wrong Door?
15
Describe the steps you would take when an individual contacts your agency seeking services that your program does not provide. Include how you would assess their needs, connect them with appropriate resources, and help ensure they are able to access the services they need. Responses should be reflective of your work history. If no experience, please write N/A.
16
Are you bilingual?
17
Please indicate what languages you speak fluently? If none, please write N/A.
18
Please describe your experience implementing policies, procedures, and process improvements to enhance program delivery. Enter N/A if no experience. Responses should be reflected of your work history.
19
Are you willing to accept the starting salary of $70,921.50-$97,968.00?
Required Question
Employer Prince William County Government
Address 1 County Complex Court
Prince William County, Virginia, 22192
Website https://www.pwcva.gov/department/human-resources/careers