Supportive Housing Case Mgr & Residential Service Coordinator

Supportive Housing

Case Manager/ Residential Service Coordinator

JOB DESCRIPTION

The Hope Through Housing Foundation (HTHF) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE's affordable housing developments throughout California, Texas, and Florida. We seek passionate, hardworking team members who are committed to transforming lives and communities. Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youth, adults, and seniors each year.

About the Job:

The SH Case Manager/ Residential Service Coordinator (SH CM/RSC) is a hybrid role including duties of a traditional Supportive Housing (SH) Case Manager (CM) and a Residential Service Coordinator (RSC). This position is responsible for developing, implementing, and managing high-quality on-site access to services and activities aimed at improving the financial stability, economic mobility, housing retention, as well as physical and mental health of our residents.

The position will utilize prevention, intervention, and referrals in the social service areas of, financial education, workforce development, community building, and health and wellness. The position will work closely with the onsite Property Management team, social services providers and serves as a community ambassador externally; developing partnerships that expand Hope's impact. SH CM/RSC's is responsible for strategically engaging their assigned caseload (6) residents which includes collaboratively crafting a personalize plan and support progression of meeting these objectives.

The position maintains a direct relationship with the San Diego Regional Director for resident services on site and related required documentation. Direct supervision for administration of the role and the SH Intensive Case Management will be provided by the Director of Supportive Housing & Resident Services.

RESPONSIBILITIES

The SH Case Manager/ RSC is a hybrid role consisting of providing Case Management to an assigned SH caseload of (6) residents and focuses on coordinating daily onsite residential services and activities at the Greenbrier Village Community.

The position works as part of an integrated team with social services and property management to identify any residents who need assistance, linkage to benefits and to support resident retention and eviction prevention. Overall, this role fosters and builds a sense of community through coordinated on site activities from both educational and wellness programming for residents. A strong community network and knowledge of local resources is pivotal for this role, including ongoing networking to build local working relationships with community resources such as area public benefits access, drug and alcohol rehab centers, food pantries, and other social services agencies.

SH Case Management:

• Managing a SH caseload of (6) residents and ensuring ongoing compliance requirements are met. This includes but is not limited to:

• Case notes and ISP goal plan updates when meeting with resident in HMIS.

• Conducting initial intake interviews; annual needs assessments; developing an Individualized Service Plan (ISP); and ongoing stability supports- which are all documented into the system.

• Ensure all other partnering SH Case Management agencies on site as scheduled and are functioning in a coordinated and effective manner to support all SH residents thrive.

• Facilitate weekly case conferencing meetings for all onsite SH units.

• Work closely with third party providers, property management and HTHF retention program team to support mitigating any resident violations.

• Support and coordinate all new move in and exits for the site along side onsite partners and community volunteers.

Residential Services Coordination:

• Responsible for strategically engaging and encouraging all residents to live as independently and self-sufficiently as possible by informing them of available services on / off site and support accessing them.
• Identify overall community needs, develop individualized property service plans, and deliver quality services for residents both directly and through service partnerships.
• Facilitate and or Coordinate workshops and activities around the required focus areas: Financial Literacy and Economic Mobility; Workforce Development; Health and Wellness; Community Building/ Socialization; Education.
• Provide resident connection to community resources and referral opportunities, in accordance with the findings from the annual resident surveys.
• Provide support for local, and/or grassroots efforts promoting health and wellness within the community.
• Ensure service providers develop a site program schedule for residents with access to a variety of recreational, educational, and enrichment activities in support of resident needs.
• Support scheduled tours and volunteer activities on site.

Data Entry, Reporting and Compliance

• Dual Systems: Family Metrics-Pangea & Clarity (HMIS).

• Maintain client resident services files and database of resident contact information and general participation of all residents in on site activities. (Family Metrics- Pangea)

• For the PSH caseload, this position must consistently and accurately input demographics, case notes and other data into comprehensive database. This includes entering all move in/ exits and requesting new matches within the Homeless Management Information System (HMIS) / the Coordinated Entry System (CES).

• Collect annual resident surveys and identify the community's patterns of need, current successes, future impact opportunities, and overall outcomes of services.

• Provide regular reports of impact, activities and events and maintain documentation in line with compliance regulations for ALL residents on site. This includes self-auditing regularly to ensure work remains compliant and on track with goals.

• Ensure service providers are consistent with required site and service regulations.

• Ensure service providers complete and update records on all enrolled which includes providing a report monthly on all on site activities.

Community Relations

• Manage and maintain a harmonious integrated relationship with site staff and partners.
• Serve as community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.
• In collaboration with Director and team establish and develop relationships with community-based organizations to provide onsite workshops and classes focusing
• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home.
• Develop an onsite mechanism to facilitate resident connection to other on-site service partners, off/ on community service agency resources and referrals, including personnel of community service providers, educational opportunities, and support groups.
• Maintain regular communication with external relations regarding new service partners and evaluation of service delivery by partners.

Professional Development

• Ensure both internal and external trainings are completed regularly to maintain a relevant level of funder/program compliance and knowledge ongoing.
• Develop annual professional development goals with supervisor and track progress to achieving them.
• Participate in internal annual trainings focused on core modalities such as Trauma Informed Care (TIC), Motivational Interviewing (MI), Harm Reduction and other applicable professional development opportunities.

SKILLS & QUALIFICATIONS

• Ability to work cooperatively and collaboratively with other HOPE staff, National CORE staff, community partners, residents/ families, public officials, private sector officials, and community leaders.
• Must have a sincere interest in working with those that have experienced homelessness from a variety of age ranges and backgrounds.
• Ability to meet the needs of a diverse, low-income population.
• Ability to communicate effectively and demonstrate sensitivity to others.
• Excellent organizational and document management skills.
• Computer skills with proficiency in Microsoft Office. HMIS training a plus.
• Fluency in a language in addition to English is preferred.

MANDATORY REQUIREMENTS

• Master's or bachelor's degree in social work, human services, psychology, public health, or related field is preferred or has an equivalent combination of education and experience.

• Experience working in a social service and or related field providing Case Management services and general appreciation of data is preferred

• Experience working with and demonstrated understanding of vulnerable populations including but not limited to those experiencing homelessness, mentally ill, substance use disorder, trauma, and chronic medical needs.

• Be able and willing to work flexible hours which may include evenings or weekends.

• Have reliable transportation and:

• A valid driver's license

• Auto Insurance

• Successfully complete the following as a condition of hire:

• Tuberculosis Test

• Background Screening

• Drug Test