Job Title: Supportive Housing Case Manager
Department: Client Services
Reports To: Supportive Housing Program Manager
FLSA Status: Non-Exempt/Full Time Position Summary The Supportive Housing Case Manager provides permanent supportive housing services to people that have experienced homelessness, with an ultimate goal of stabilizing them in their housing situation. Direct service responsibilities include determination of eligibility for housing services; assessment of needs; intensive case management; supportive services and referrals to appropriate agencies that can address program participants’ needs related to housing, income, and well-being. The Case Manager is responsible for maintaining accurate financial assistance records, service delivery records, and reporting requirements. Essential Duties & Responsibilities (inclusive but not exhaustive): Client Services - Consistently interact with clients using person-centered and Strength’s based approach while maintaining professional boundaries.
- Collaborate with community partners to identify families and/or individuals who are experiencing homelessness (or at-risk of homelessness).
- Conduct screenings and determine if families or individuals meet program eligibility requirements.
- Assist in housing identification, applications, move-ins, and housing sustainability.
- Communicate professionally and appropriately with property managers to maintain strong partnerships.
- Provide comprehensive case management services for diverse populations living in poverty, including people with mental health and substance use disorders.
- Meet regularly to assess clients’ needs and provide appropriate case management to address those needs linking clients to Caritas of Austin’s programs and other agency programs.
- Ensure that clients are safe and linked to appropriate resources following any crises.
- Facilitate and coordinate access to mental health, substance use, and physical health services.
- Develop and monitor individual housing services plans with a general goal of housing stability.
- Once the client is housed, 50% or more of meetings will be held within the client’s home or in a community space.
- Transport clients to agencies and services, as needed.
- Provide crisis intervention, as needed.
Collaboration - Work with Caritas of Austin’s Community Housing Specialists and community housing programs/property managers to identify and secure safe, affordable housing for clients.
- Build relationships with other service providers that serve the target populations.
- As appropriate, work collaboratively with Caritas of Austin’s Employment Specialists to link clients to employment. Research and stay informed about other local employment resources.
- As appropriate, work collaboratively with Caritas of Austin’s Education Specialists to link clients to education programs. Research and stay informed about other educational resources.
- Attending program collaboration meetings and training sessions, internally and externally, as requested by the supervisor.
- Be present and active in community-wide activities, meetings, and events.
Client Data and Record Keeping - Manage case data by entering it in a timely manner into Service Point, the database utilized by Caritas of Austin for the Homeless Management Information System (HMIS).
- Regularly prepare and maintain accurate records and reports, following the Caritas of Austin’s Housing Services Department Documentation Guidelines.
Organizational Support Functions - Work cooperatively with all components of Caritas of Austin services.
- Engage in appropriate teamwork functions in order to provide a professional work environment and effective service delivery.
- Work with supervisor to create and implement a professional development plan.
- Attend staff meetings, programs meetings and other meetings and training sessions as required.
Qualifications: Education - Required: Bachelor’s Degree from an accredited college or university. Social work or related degree preferred.
- Preferred: Master’s Degree in social work or related field and social work license.
Experience - Required – Minimum one year’s professional experience working directly with low-income, diverse, and underserved populations in a social services agency. Must possess or be able to obtain a valid Texas driver's license within 30 days of employment.
- Preferred – Past work in housing programs or with people experiencing homelessness; experience working with people with mental health disorders; experience with Crisis Intervention.
Computer Skills - Proficient in using the internet, Microsoft Office Suite (Word, Excel, Outlook), including spreadsheets and databases.
- Experience with HMIS (Homeless Management Information System) is a plus.
Language Skills - Bilingual proficiency (English and Spanish or other language) preferred.
Work Schedule: - Normal work hours and days assigned based on a work week of 40 hours.
Salary/Benefits: Salary: $46,491 - $52,885, with final offer based on education and experience. Health Benefits: Medical, dental, vision, life, and disability insurance, including one medical plan fully paid by Caritas of Austin for employee-only coverage, with additional plan options available. Time Off: 20 days of PTO in year one (increasing with tenure) and 14 paid holidays. Retirement: 403(b) retirement plan with employer match. Additional Perks: Mileage reimbursement, monthly phone stipend, discounted memberships (e.g., LegalShield), and parking for employees working from the downtown location (if applicable). Student Loan Forgiveness: Caritas of Austin is a qualifying employer under the Public Service Loan Forgiveness (PSLF) program. Learn more: https://studentaid.gov/pslf/
Application Requirement
Incomplete applications will not be reviewed or considered. To be considered for this position, applicants must submit all of the following: - A detailed resume outlining relevant experience
- A cover letter tailored to the position
- A list of professional references
- A fully completed application
Applications missing any of these components will be considered incomplete and will not move forward in the review process. Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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