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Support Technician

ECLARO

  • Fort Worth, TX
  • Today
  • $19–$20 Per Hour

Highlights

This person will work directly with our software management lead on day to day license administration in vendor portals for products like Microsoft, Adobe, and Canva, help move software requests through each step of our established process, and clean up and rewrite older procedures so they reflect how the work is actually done today. Execute the City's software request process from intake through fulfillment, including verifying approvals, checking license availability, coordinating installs with the appropriate teams, and closing out requests.
ECLARO

Numbers & Facts

LocationFort Worth, TX
IndustryStaffing/Employment Agencies
Salary$19–$20 Per Hour
Company Size500 to 999 employees
Year Founded1999
Websitehttp://www.eclaroit.com

Description

Support Technician
Job Number: 26-01586
 
Use your skills where innovative technology solutions begin. ECLARO is looking for a Support Technician for our client in Fort Worth, TX. 
 
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • The IT Asset Management team is looking for an entry level Support Technician to help run the City's software management process and keep the documentation behind it current.
  • This person will work directly with our software management lead on day to day license administration in vendor portals for products like Microsoft, Adobe, and Canva, help move software requests through each step of our established process, and clean up and rewrite older procedures so they reflect how the work is actually done today.
  • This is a good fit for someone early in their IT career who is organized, comfortable in Excel, and writes clearly.
 
Responsibilities:
  • Administer software licenses in vendor and publisher portals, including assigning, reclaiming, and reconciling licenses for Microsoft, Adobe, Canva, and other enterprise software
  • Execute the City's software request process from intake through fulfillment, including verifying approvals, checking license availability, coordinating installs with the appropriate teams, and closing out requests
  • Maintain license inventory and entitlement records in Excel and the City's asset management tools, and reconcile portal counts against purchased entitlements
  • Track renewals, true ups, and expiring subscriptions and flag upcoming actions to the software management lead
  • Support recovery and access requests tied to managed software, such as BitLocker recovery key retrieval, following established procedures
  • Review existing software management documentation, retire outdated procedures, and rewrite or consolidate them into current standard operating procedures, desk guides, and job aids
  • Document any process steps that are currently undocumented as they are performed, so the full software management process is captured end to end
  • Respond to staff questions about software requests and license status and escalate issues as needed
  • Prepare periodic license usage and compliance summaries in Excel for the hiring manager
 
Required Qualifications:
  • 1 to 3 years of experience in IT support, software or license administration, IT asset management, or a related area, consistent with DIR ITSAC Support Technician Level 1
  • Proficient in Microsoft Excel, including formulas, sorting and filtering, lookups (VLOOKUP or XLOOKUP), and pivot tables
  • Hands on experience with at least one enterprise software administration portal, such as the Microsoft 365 admin center or Adobe Admin Console
  • Strong written communication skills with the ability to turn a process into clear, well-organized step by step documentation
  • Proficient in Microsoft Word, Outlook, and Teams
  • Able to follow established procedures, keep accurate records, and manage several open requests at once
 
Preferred Qualifications:
  • Experience with software asset management or license compliance in an organization with several hundred or more users
  • Exposure to IT service management system or asset management platform
  • Familiarity with Microsoft 365 licensing models and Adobe enterprise licensing
  • Experience in a local government or public sector setting
  • CompTIA A+, Microsoft 365 Fundamentals, or similar entry level certification
 
If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
 
If interested, you may contact:
Lea Enriquez
leafer.enriquez@eclaro.com
6466952941
Lea Enriquez | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
 

About Company

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

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