Support Technician

The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. Create/support processes, deliver user training, contribute to project efforts, and serve as a local leader/mentor to junior technicians.

IDR is seeking a Support Technician to join one of our top clients for an opportunity in Austin, Texas. In this role, you will provide hands-on IT support in a fast-paced, enterprise environment, partnering closely with end users and executive stakeholders. This is an excellent opportunity to contribute to a highly visible support organization within a leading technology-focused enterprise.

Position Overview for the Support Technician:

• Provide end-user and executive white-glove support for desktop and laptop systems in an on-site environment.
• Install, repair, and perform preventative maintenance on PCs, peripherals, and related hardware systems.
• Troubleshoot and resolve hardware, software, and connectivity issues, identifying network-related problems when tied to end-user devices.
• Support Microsoft productivity tools (including Office 365 and MS Teams) and video teleconferencing solutions (such as Cisco Webex).
• Create/support processes, deliver user training, contribute to project efforts, and serve as a local leader/mentor to junior technicians.

Requirements for the Support Technician:

• 4+ years providing white-glove executive-level support
• 5+ years providing end-user support
• 5+ years supporting PC hardware and performing routine software installations
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment
• 4+ years supporting Microsoft productivity tools (Office 365, MS Teams) and video teleconferencing solutions (Cisco Webex)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.