Support Technician

JOB DESCRIPTION

As part of the NEC Biometric Systems Hosted Services Support Center the selected candidate will have responsibilities including

• Phone Support receiving Customer and Biometric personnel support calls.
• Managing Customer and Biometric personnel support calls including
  • Logging and support through trouble shooting or advising.
  • Logging and escalating or routing call as required.
• Provide case status updates to Customer and Biometric personnel.
• Perform the installation, repair and preventative maintenance of computer and related systems.
• Assist in determining software to meet user requirements.
• Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
• Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
• Provide Data Center support including
  • Daily monitoring / checks.
  • Logging of noted issues.
  • Troubleshoot or assist in troubleshooting of data center related issues.
• The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including
  • Support Center Team members,
  • Biometrics division engineering staff,
  • Sales and marketing
  • Management and Administrative.