Support Tech

The technician provides on-site technical support to ensure all store technology functions efficiently, supporting end-users and resolving issues quickly. The Support Technician plays a key role in maintaining the smooth operation of hardware and software systems at our client’s store locations.

Company Overview
Our client operates within the retail industry and is dedicated to providing an exceptional shopping experience that combines style, value, and convenience. The organization focuses on creating welcoming environments where customers can explore curated room setups before making home furnishing decisions. As it continues to expand, the company maintains a commitment to delivering outstanding service and innovation in the furniture sector.

Role Summary
The Support Technician plays a key role in maintaining the smooth operation of hardware and software systems at our client’s store locations. The technician provides on-site technical support to ensure all store technology functions efficiently, supporting end-users and resolving issues quickly. This role impacts store operations directly and requires hands-on problem-solving and relationship-building with store staff.

Key Responsibilities

• Provide on-site technical support for hardware, software, and network equipment at assigned retail locations.
• Diagnose and resolve technical issues with computers, peripherals, and network devices promptly.
• Maintain positive relationships with store associates and leadership, delivering reliable support and clear communication.
• Manage hardware inventory, including tracking, replacements, and disposal in accordance with asset protocols.
• Visit locations routinely to address technical needs, ensuring minimal disruption to daily operations.
• Support regional leadership with technical tools and insights to enhance operational efficiency.
• Document troubleshooting procedures and contribute to a knowledge base for team use.
• Assist with technical projects aimed at improving store systems and infrastructure.

Key Requirements

• A+ certification required; N+ certification preferred.
• Bachelor's degree in computer science, information systems, or related field, or equivalent experience.
• At least 4 years of customer-facing support experience.
• Minimum of 4 years working with end-user devices such as laptops, desktops, tablets, and peripherals.
• Proficiency with network devices, operating systems, and common business applications.
• Experience supporting point-of-sale and AV equipment.
• Strong verbal and written communication skills with the ability to handle multiple priorities.
• Ability to independently troubleshoot and resolve technical issues rapidly.

If you meet these requirements and are ready to contribute to a dynamic retail environment, apply now to join our client’s team as a Support Technician.