Support Specialist

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care. We are seeking a Support Specialist for our Adult Community Clinical Services (ACCS) team. Reporting to an Outreach Coordinator, this essential-staff role provides direct and indirect care that promotes independence, health, safety, and meaningful community participation. This community-based position requires regular local travel and safe transportation of individuals served in the employee's reliable personal vehicle.

What We Offer:

· Purpose-Driven Direct Care – Make a meaningful difference in the daily lives, safety, and well-being of individuals served.

· Independence and Empowerment – Help individuals strengthen daily living skills, confidence, choice, and self-determination.

· Community Connection – Support meaningful relationships, activities, appointments, and community participation.

· Whole-Person Support – Contribute to health, medication, crisis, household, and quality-of-life needs.

· Training and Development – Receive BHN training and build practical experience in community-based human services.

· Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

· Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.

· Certified Great Place to Work – Join an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

· Assist with and monitor activities of daily living while encouraging independence, competency, choice, and decision-making.

· Promote quality of life through empowerment, safety awareness, dignity, respect, and protection of individual rights.

· Monitor overall health and well-being and support medication treatment and administration in accordance with Medication Administration Program (MAP) requirements.

· Provide calm, responsive crisis intervention and emergency support as needed, following program and agency procedures.

· Help individuals maintain and expand their social-support networks, family and guardian relationships, community connections, and participation in meaningful activities.

· Plan community activities and provide safe, timely transportation for appointments, recreation, shopping, errands, and travel between individual residences or program locations.

· Implement assigned strategies that support Individual Service Plan and Person-Centered Treatment Plan (ISP/PSTP) goals and objectives.

· Complete progress notes, health and medication records, incident reports, medication occurrence reports, program forms, and other time-sensitive documentation accurately and on time.

· Prepare balanced, nutritious meals and snacks and complete routine cleaning, household maintenance, and assigned program responsibilities, with individuals' participation whenever appropriate.

· Recognize and promptly report health, safety, medication, maintenance, and other program concerns to the appropriate supervisor.

· Attend required meetings, in-services, and trainings; maintain all mandatory training requirements and apply feedback and new learning in daily practice.

· During assigned awake overnight shifts, contact the supervisor at scheduled hourly intervals and report the status of individuals served and completion of assigned tasks.

Who You Are:

· High School Diploma or GED required.

· Six months of human-services experience preferred; BHN provides training.

· Valid driver's license and a safe, reliable personal vehicle available during all working hours required.

· Commitment to empowerment, growth, human rights, dignity, safety, and community integration.

· Strong interpersonal, organizational, time-management, and problem-solving skills, with the ability to manage multiple responsibilities and respond effectively to urgent needs.

· Excellent verbal and written communication skills and the ability to work collaboratively with individuals served, families, guardians, coworkers, supervisors, and community partners.

· Comfort using the internet, word processing, email, agency software, and communication technology.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another. If you’re ready to make a meaningful difference as part of a mission-driven organization, we’d love to hear from you.

Pay: $21.50