Support Specialist Tier 2
Location: Washington, DC
ManpowerGroup Public Sector (MGPS) provides Skilled Experts and Leading-Edge Solutions to Support Our Nation’s Most Critical Intelligence, Defense and Civilian Missions. MGPS specializes in solving our clients’ diverse linguistic, technical and data management challenges created by the dramatic rise in the volume, variety and complexity of open source data. We harness machine learning, artificial intelligence and the latest data acquisition and mining tools, paired with expert human skills to provide customized solutions for every customer.
U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation.
Required Skills:
- The Contractor employees performing the work under this contract must possess the following knowledge, skills, and abilities:
- Must be able to provide enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, configuration management, and adherence to organizational security baselines.
- Experience utilizing and supporting endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF to deploy software, manage devices, enforce policies, and streamline routine tasks.
- The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
- The ability to diagnose and resolve authentication, connectivity, and endpoint performance issues by analyzing system logs, Event Viewer data, macOS Console diagnostics, and other relevant monitoring tools.
- The ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
- A strong understanding of advanced system administration including patch management, baseline configuration, automated imaging processes, and the ability to troubleshoot and improve endpoint deployment workflows.
- A strong understanding of cloud and hybrid environment management, with specific experience supporting AWS-hosted resources, identity services, and integrations between on-premises and cloud-based infrastructures.
- A strong understanding of Zero Trust security principles, ensuring all endpoint, user, and network interactions follow the organization’s security, compliance, and configuration standards.
- Clear and effective communication, including the ability to document technical procedures, create user-friendly guides, and mentor Level I technicians to enhance overall Service Desk capability.
- Must have excellent customer service and problem-solving skills and the ability to prioritize tasks to meet tight deadlines while maintaining professionalism and responsiveness.
Preferred Certifications:
- CompTIA Security+
- Microsoft Certified: Endpoint Administrator Associate (or equivalent)
- Apple Certified IT Professional
- AWS Certified Cloud Practitioner (or higher-level AWS certification)
- ITIL Foundation or equivalent certification in service management
- Certified SysOps Administrator – Associate
Preferred Education:
Bachelor’s degree in information technology, Computer Science, or a closely related field.