Support Specialist - Technology Services

Job Summary:

The Support Specialist for Technology Services is responsible for providing technical assistance and support related to computer systems, hardware or software to our users. This position requires a high attention to detail along with excellent customer service skills.

Responsibilities:

• Receive, manage, and prioritize service requests via phone and email
• Troubleshoot and solve basic technical issues
• Configure, image, and deploy hardware according to departmental standards
• Perform basic phone system troubleshooting including wiring and user setup
• Successfully complete daily operations such as credit card processing and point of sale end of day reports
• Gather and analyze information to resolve technical issues

Qualifications:

• Associate degree or equivalent experience in Information Technology or a related field
• Familiarity with computer hardware and software
• Excellent problem solving and communication skills
• Ability to work well in a team environment and independently
• Experience with a help desk ticketing system is a plus
• Flexibility to work occasional evenings, weekends, and holidays.