Division:Eskenazi Health
Sub-Division: SEMHC
Req ID: 25653
Schedule: Full Time
Shift: Days
Sandra Eskenazi Mental Health Center, Indianas first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.
FLSA Status
Non-Exempt
Job Role Summary
The Support Specialist provides skills training and development to clients as required by medical necessity outlined in the person-centered treatment plan. This position also provides crisis management and emergency interventions including but not limited to CPR and CPI interventions, as well as provides quality case management as required by medical necessity and directed by the treatment team.
Essential Functions and Responsibilities
Proactively contributes to Eskenazi Healths mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Healths values of Professionalism, Respect, Innovation, Development and Excellence
Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan
Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques
Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc.
Meets the agencys standard of providing the appropriate service at the right time, right place, and right frequency as determined by the clients level of need
Meets the agencys standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy
Establishes and maintains a safe environment at all times through on-going assessment of service environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order
Meets agency requirements for continuing education
May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Healths vehicle-related accident reporting procedures in vehicle
Job Requirements
High School Diploma or GED plus two years of experience in behavioral health; or
Associates degree or bachelors degree in human services may substitute for experience
Valid Indiana drivers license that meets Eskenazi Healths driving policy requirements
Knowledge, Skills & Abilities
Knowledge
oBasic knowledge of behavioral health
oBasic knowledge of substance use disorders and/or co-occurring disorders
oBasic knowledge of medical terminology
oAdvanced knowledge of client rights and responsibilities
Skills
oBasic computer skills
oCrisis intervention skills
oStrong interpersonal skills
Abilities
oAbility to teach a skill based upon person-centered learning needs and learning styles
oAbility to be both clear and concise in written and verbal communications
oAbility to work cooperatively in a multidisciplinary team
oAbility to think critically and problem-solve efficiently
oAbility to provide hands-on client care
oAbility to perform safety interventions including physical safety interventions
oAbility to lift a minimum of 50 lbs
oMust meet all population-specific competencies for role and service area
Sandra Eskenazi Mental Health Centers primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.