Office Support Specialist

Location: Lewisville, TX
Pay Rate: $19.00 per hour

Position Overview

We are seeking a professional, organized, and customer-focused Office Support Specialist to manage front desk operations and provide administrative support in a professional office environment. This role is responsible for greeting visitors, coordinating building access, handling incoming calls and mail, maintaining office supplies, and assisting with various facility-related tasks.

The ideal candidate is an excellent communicator who can multitask, maintain a professional demeanor, and ensure a welcoming and secure environment for employees, clients, and visitors.

Key Responsibilities

• Open and close the front lobby desk daily, ensuring the reception area is organized and ready for business.

• Greet and assist visitors, employees, contractors, and clients in a professional and welcoming manner.

• Maintain front desk security by issuing temporary access badges to employees, contractors, and visitors.

• Coordinate with the security team regarding badge requests, lost badges, replacements, and access-related concerns.

• Answer incoming calls, direct inquiries, and transfer calls to the appropriate departments.

• Receive, sort, and distribute incoming mail and manage FedEx services and related supplies.

• Maintain daily badge inventory records and prepare visitor sign-in sheets using the client resource calendar.

• Monitor facility-related emails and forward requests to the appropriate personnel.

• Assist with visitor and client needs, including arranging transportation, coordinating hotel and restaurant information, preparing welcome packets, making copies, and providing paperwork.

• Maintain lobby refreshments and supplies, including coffee, beverages, snacks, and other reception essentials.

• Monitor and order office supplies to ensure adequate inventory.

• Prepare and distribute weekly employee communications.

• Provide administrative assistance to the Business Support Supervisor on special projects and other assigned tasks.

• Support daily office operations and help ensure a clean, organized, and professional reception area.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Professional demeanor with strong customer service and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and manage competing deadlines effectively.

• Self-motivated and proactive, with the ability to work independently and as part of a team.

• Ability to remain calm and productive in a fast-paced environment.

• Strong problem-solving skills and the ability to handle a varied workload.

• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to maintain confidentiality and follow building security procedures.
  
  
   

  At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

• Medical Coverage – HDHP, PPO, and Surest plan options

• Minimum Essential Coverage (MEC)

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• Dental Insurance

• Vision Insurance

• Short-Term Disability (STD)

• Long-Term Disability (LTD)

• Life & AD&D Insurance

• Critical Illness Insurance

• Accident Insurance

• Employee Assistance Program (EAP)

• #TMCA