Support Specialist II

Hawaii Medical Service Association

  • Honolulu, HI
  • 24 days ago

    Highlights

    Adhere to established workflows, processes, and procedures to ensure work is completed accurately, efficiently, and cost-effectively while meeting company requirements and deadlines. Fill customer requests for services across a variety of operational support functions, including: Audio/visual equipment loans, setup, and support.

    Numbers & Facts

    LocationHonolulu, HI

    Description

    • Fill customer requests for services across a variety of operational support functions, including:

    • Audio/visual equipment loans, setup, and support.

    • Confidential document recycling and secure disposal services.

    • Facilities management support and coordination.

    • Internal pickup and delivery services.

    • Inventory tracking, management, and replenishment.

    • Meeting room scheduling, setup, and management.

    • Modular furniture space reconfiguration, installation, and construction

    • Purchasing support, including procurement and order fulfillment.

    • Records and archive box management, storage, retrieval, and disposition.

    • Special events planning, setup, logistics, and operational support.

    • Vehicle fleet management, maintenance, coordination, and utilization tracking.

    • Vendor receiving, inspection, and coordination of incoming deliveries.

    • Provide timely and professional customer service by completing requests accurately and in accordance with established procedures and service standards.

    • Coordinate with internal departments, vendors, and stakeholders to ensure efficient delivery of services and resolution of customer needs.

    • Maintain accurate records and documentation related to service requests, inventory, assets, and operational activities.

    • Perform all assigned duties with a high level of professionalism, integrity, and attention to detail.

    • Set a positive example for team members through strong work ethic, productivity, quality, and attitude.

    • Service, maintain, troubleshoot, and repair equipment in accordance with manufacturer specifications and company standards.

    • Adhere to established workflows, processes, and procedures to ensure work is completed accurately, efficiently, and cost-effectively while meeting company requirements and deadlines.

    • Utilize approved forms, systems, and tools to maintain accurate documentation in support of operational, retention, regulatory, and audit requirements.

    • Maintain an organized work environment, including equipment, tools, and records, to ensure continuity of operations and enable team members to provide assistance when needed.

    • Promote teamwork and operational efficiency through effective communication, collaboration, and knowledge sharing.

    • Assist with Improvement Projects

    • Support continuous improvement initiatives by implementing recommended operational enhancements and best practices.

    • Evaluate and provide feedback on the effectiveness and efficiency of new processes, procedures, and workflow improvements.

    • Collaborate with team members and management to support project planning, execution, and task management activities.

    • Communicate project updates, challenges, and recommendations in a clear and timely manner.

    • Identify opportunities for process improvements that enhance productivity, quality, safety, and operational efficiency.

    • Assist in the development, documentation, and implementation of process improvement strategies and standard operating procedures.

    • Contribute to continuous improvement initiatives by sharing knowledge and process improvement ideas.

    • Other duties as assigned, including but not limited to:

    Perform other duties and responsibilities as assigned in support of departmental and organizational objectives

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