Authentication, Customer Support/Service, Establish Priorities, Help Desk, Laptop PC, Mobile Devices, Printers, Technical Support, Telephone Skills, Time Management, VPN (Virtual Private Network)
LOCATION
Saint Paul, Minnesota
POSTED
30+ days ago
Support Specialist I
Contract Details
Duration: 6‑month W2 contract
Work Authorization: W2 only - no C2C or third‑party submissions
Location: Onsite (between St. Paul and Mendota Heights, MN)
Pay Rate:$30-$33 per hour
Job Summary
The Support Specialist I provides front‑line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.
Essential Job Duties
Answer inbound support calls, log issues as tickets, and escalate when necessary
Monitor and manage helpdesk tickets submitted via forms or email
Categorize, prioritize, and resolve tickets in a timely and accurate manner
Ensure all assigned tickets are completed thoroughly and documented properly
Set up new user laptops, ship equipment as needed, and provide remote assistance with first‑time login and setup
Configure new user mobile devices and assist remotely with remaining setup tasks
Assist users with computer and application login issues
Provide support for company‑issued printers
Assist users with VPN connectivity issues
Provide basic assistance with application usage and escalate to training teams as appropriate
Support password resets and multi‑factor authentication (MFA) setup