Support Specialist I

Job Title: Support Specialist I 

Reports To: Manager, Operations

Department: Operations Engineering

Revision Date: 9/3/2026

FLSA: Exempt

Location: Broomfield, CO Preferred 

Level: P1

Rate of Pay: $70,000 - $85,000 USD 

Company Overview:

At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day. 

Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium. For more on Allerium, please go to www.allerium.com. 

Purpose: 

The Support Specialist I will be a key member of the Lifecycle Management Platforms (LMP) group, serving as a front-line responder for incoming service requests, incidents, and operational tasks across both our ITSM and SDLC/SCM platform families. This role partners closely with a senior team member to triage, fulfill, and route work while maintaining data integrity, documentation, and reporting across our tooling ecosystem.

The successful candidate will develop broad knowledge of enterprise platform operations spanning ITSM workflows, software delivery tooling, and cross-system integrations. This role provides a clear growth pathway into application development, automation, and DevOps engineering for candidates who demonstrate initiative and technical curiosity.

Responsibilities:

Service Operations & Triage

Reporting & Documentation

Collaboration & Growth

Requirements:

Education:

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location. 

 Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.