Support Specialist Customer Service and Personnel Records - Entry Level Maryland

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people and facilities worldwide. In support of this mission, Support Specialists are integrated into the personnel, physical, and counterintelligence security disciplines to ensure highly sensitive information utilized in all security processes are protected and handled in accordance with all applicable laws and policies. Interfacing with NSA and other agencies, these specialists are the backbone of and the customer service representatives for the Security and Counterintelligence team. Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to:

• Track/manage highly sensitive security processes
• Maintain highly sensitive security information, disclosed only to authorized recipients, in appropriate formats, and within constraints of relevant laws (e.g., the Privacy Act and FOIA).
• Prepare accurate and complete reports that document processes, outcomes, and findings
• Provide basic security analysis and risk recommendations to decision makers and customers
• Create products based on analysis of security and/or counterintelligence data

As a Support Specialist in Talent Management (TM), you will play a key role in supporting the NSA workforce throughout the employment lifecycle. Key duties include:

• Creating, organizing and tracking Official Personnel Files (OPFs), recruitment records, and training actions
• Retrieving and compiling applicant, candidate, and employee data while ensuring strict data integrity
• Entering and maintaining data in appropriate human resources information systems (e.g. HRMS, PeopleSoft) (manually and electronically)
• Identifying opportunities for process improvement to increase efficiency and accuracy
• Managing the secure handling of sensitive personnel information according to strict confidentiality requirements.The ideal candidate for Security and Counterintelligence has a desire for continual learning with excellent problem-solving and interpersonal skills as well as:
• Strong written and oral communication skills
• Able to work as an individual and in a team environment
• Well-organized and able to handle multiple assignments
• Focused on customer needs
• Knowledge of basic office tools and functions
• Experience using Microsoft Products (Word, Excel, Outlook) is preferred
• Able to lift 20 lbs.

The candidate for Talent Management would also demonstrate experience or working knowledge in:

• Ability to verify, maintain, and retrieve HR data manually or electronically
• Skill in compiling, organizing, and analyzing data
• Proficiency with spreadsheets, databases, and related tech tools.
• Understanding confidentiality requirements and handling of sensitive personnel information
• Ability to maintain multiple priorities in a fast-paced environment

Note: The agency is currently hiring Support Specialists to Specialize in:

• Customer Service
• Personnel RecordsThe qualifications listed are the minimum acceptable to be considered for the position.

Entry is with a high school diploma or GED and no experience.Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Salary Range: $37,112 - $75,059 (Entry/Developmental) Salary range varies by location, work level, and relevant experience to the position.

Training will be provided based on the selectee's needs and experience.

Benefits: NSA offers a comprehensive benefits package.

Work Schedule: This is a full-time position, Monday - Friday, with a basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m, depending on the core operating hours of the hiring organization.

DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.