Support Services Coordinator - Fire

Support Services Coordinator - Fire

Salary

$79,876.91 - $103,839.98 Annually

Location

Wylie, TX

Job Type

FULL TIME

Job Number

2026-00059

Department

FIRE

Opening Date

10/01/2026

• Description
• Benefits
• Questions

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General Summary

Under the general direction of the Fire Chief, this civilian position performs administrative and operational work and serves as the Support Services Coordinator managing the logistics division. Work includes performing complex supervisory, administrative, and professional work related to strategic public safety and emergency services activities. Performs duties in a manner consistent with the stated values of the organization.

Supervision is provided by the Assistant Fire Chief and, in some cases, the Fire Chief

Essential Job Functions

• Responsible for planning, organizing, managing, and leading the functions of the logistics division.

• Works with the Fire Chief and Assistant Chief to ensure efficient operations of assigned department activities.

• Prepares and oversees the preparation of monthly, annual, and other periodic reports of the activities of the division for submission to the Assistant Fire Chief.

• Prepares and submits annual logistics budget to the Fire Chief.

• Develops and oversees a comprehensive fleet management program.

• Evaluates and recommends replacement of apparatus and equipment.

• Prepares and reviews technical specifications for purchasing new vehicles and equipment.

• Develops and maintains effective vendor relationships.

• Serves as a liaison with manufacturer representatives and vendors regarding equipment procurements and maintenance. Negotiates with manufacturers, suppliers, and vendors.

• Creates requests for quotes and issues purchase orders.

• Serves as a member of the department's Executive staff.

• Completes minor repairs and maintenance on fire department vehicles and equipment.

• Troubleshoots and diagnoses electrical, mechanical, and hydraulic malfunctions on apparatuses and equipment.

• Coordinates and instructs shift personnel regarding routine repairs and maintenance.

• Coordinates repairs and maintenance with vendors.

• Performs standard shipping/receiving functions, verifies items upon delivery, and ensures shipping manifest balances with invoices.

• Assists in maintaining the computerized inventory system of all Equipment and Supplies.

• Oversees the receiving and management of fire department inventory such as PPE, self-contained breathing apparatuses (SCBA), assets on vehicles, etc.

• Processes supply requests from stations.

• Monitors inventory levels to reduce City supply costs, maximize space, and forecast inventory needs.

• Performs inventory control functions, including cycle counts, audits, and visual verifications.

• Recommends and provides training as it relates to operations for Firefighters.

• Recommends and attends outside training classes, seminars, workshops, and other opportunities.

• Studies technical materials on equipment operation, fire suppression, and fire prevention to maintain or improve performance.

• Attends scheduled training necessary to maintain any certifications.

• Recommends materials and equipment needs to the Battalion Chief of Support Services.

• Completes routine paperwork and reports in a timely manner.

• Submits purchase order requests to the Fire Chief or designee for approval.

• Helps review specifications for new apparatuses, equipment, etc., as requested.

• Coordinates the cleaning, repair, and scheduling for pickup and delivery of PPE required by policy.

• Communicates and consults with vendors to locate supplies, parts, tools, and equipment.

• Delivers and picks up apparatuses for vendor repairs and maintenance.

• Operates various types of fire apparatuses and equipment.

• Operates computer, copy machine, telephone, and all shop-related equipment.

• Operates inspection and diagnostic equipment including but not limited to A/C gauges, volt-ohmmeter, amp meter, pressure gauges, nozzles, etc.

• Assists staff as needed when workload is excessive.

• May be required to work weekends, holidays, on-call, and extended hours in emergency, disaster, or other situations influenced by heavy workloads or staffing difficulties.

• Responds to requests and inquiries from the public, other fire department personnel, and other City departments. Works indoors and outdoors, subject to extreme temperatures and inclement weather.

• Conforms to applicable City and department policies and procedures.

• Performs as a responsible steward of the public trust and strives for excellence in public service, enhancing the quality of life for all.

• Acts in a civil, respectful manner at all times to management, co-workers, and others.

• Other duties as may be assigned.

Minimum Job Requirements

• Generally, a Bachelor's Degree in Business, Public Administration, or Emergency Services, or two (2) years of vocational, technical, or trade school and four (4) years of technical experience in fire and/or EMS fleet and/or equipment fleet operations, facilities operations, or information and communication systems operations, to include experience in the fire and/or EMS administrative aspects of fleet and/or equipment, facilities, or information and communications systems management, or any equivalent combination with at least 2 years of supervisory experience.

• High School Diploma or GED certificate.

• Must be 18 years of age or older.

• Valid Class C Drivers License, with clear driving record. Must have Texas Drivers License within 30 days of hire. Must possess a valid Texas Class B Exempt (Class A preferred) Driver's License within six months of employment.

• Emergency Vehicle Technician (EVT) and Automotive Service Excellence (ASE) certifications preferred.

• Completion of National Incide

Physical Requirements/Work Environment

• Work is performed in office and field environments.
• May be subject to exposure to extreme temperatures, extreme weather conditions, hazardous chemicals, toxic fumes, and high noise levels.
• May be subject to repetitive motion such as typing, data entry, and vision to monitor.
• May be exposed to hostile, angry, or emotional citizens, patients, and business owners.

PHYSICAL STRENGTH REQUIRED:

• Very high: Exerting over 100 pounds occasionally, 50-100 pounds frequently, or 20-50 pounds constantly.
• Equipment utilized includes personal computer, copier, various specialized fire and rescue equipment, radio communications equipment, and department apparatuses.

PHYSICAL ACTIVITIES REQUIRED:

Balancing Bending Carrying Climbing

Crawling Crouching Fine Dexterity Foot Controls

Handling Hearing Kneeling Lifting

Pushing/Pulling Reaching Sitting Standing

Talking Twisting Vision Walking

Driving

PRIMARY WORK ENVIRONMENT: Outdoors

SHIFT WORK: No

CALL-OUT: Yes

HIPAA COMPLIANCE STATEMENT:

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must understand and know the Privacy Rule as it relates to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

• Retirement benefits with Texas Municipal Retirement System. Contributions by payroll deduction. Employee contributes at 7% level. City matches 200% of employee contribution. Mandatory.
• Deferred compensation - Nationwide and Edward Jones. The City does not contribute. Employee contributions by pre and post-tax payroll deduction. Optional.
• Health/Dental/Vision/Prescription insurance PPO and HDHP/HSA plans. PPO - Employee pays $50 per pay period for employee only coverage and 60% of dependent premiums, the City covers 40% of dependent premiums. HDHP/HSA - City pays full premium costs for employee only coverage and 50% of dependent premiums.
• Flexible Spending Account - allows for pre-tax deduction for eligible medical expenses as well as dependent care expenses. Optional.
• Health Savings Account with a High Deductible Health Plan - City contributes $1000 for employee only coverage and $200 for employee + one dependent or more coverage.
• Life insurance - 2x annual salary through New York Life. Fully paid by City and 1x annual salary through TMRS. Total of 3x annual base salary.
• Long-Term Disability for all full-time City employees.
• Thirteen paid holidays: New Years Day, Martin Luther King Day, Good Friday, Memorial Day, Juneteenth, July 4th, Labor Day, Veterans Day, Thanksgiving Day and Friday following, Christmas Eve, Christmas Day and one floating holiday.
• Vacation - Earn three weeks of vacation in the first year.
• Sick leave accrues each full pay period.
• Sick leave conversion to vacation leave (once per year in January).
• Sick leave buy back (if budget allows; once per year).
• Bereavement leave, military leave, jury duty leave.
• Longevity pay $8 per month of service; paid once per year.
• Workers compensation benefits
• Tuition reimbursement - $2,000 per year.
• Direct Deposit - City of Wylie Payroll will deposit employee paycheck to any bank accepting wire transfers.
• Family and Medical Leave Policy as described by federal legislation.
• Free Recreation Center family membership.
• City pays every two weeks. (26 pay periods per year)

01

About the Job: Welcome to the City of Wylie Fire Rescue supplemental questionnaire. Before you begin, please understand that the Support Services Coordinator position is the absolute cornerstone of our department's logistical operations, and this is a complex, dynamic job. This role is tailored for an individual with prior Fire Service experience and deep, specialized knowledge of fire department equipment, tools, logistics, and heavy apparatus. Additionally, this position requires compliance with complex NFPA standards and Texas Commission on Fire Protection (TCFP) rules and regulations regarding gear, equipment safety, and record-keeping; while we realize an applicant may not have mastered all of these specialized rules on day one, you must be highly adaptable and fully willing and able to learn them quickly. While your standard schedule is Monday through Thursday from 7:30 AM to 5:30 PM, this role carries a heavy workload that demands high-level multitasking, strict task management, and flawless organization. You will spend most of your hours at a desk managing complex inventory intake, rigorous equipment tracking, and records databases, while also balancing quote requests, purchase requisitions, purchase tracking through delivery, payment finalization, and strict management of assigned budget line items. Beyond the desk, you will oversee our fleet management and gear maintenance, which requires you to build an intuitive knowledge of specialized vendors and occasionally get hands-on to run diagnostics or troubleshoot a variety of problems with the departments equipment. You will also handle frequent after-hours phone calls and texts and may be required to work late or come in on weekends when operational emergencies or fleet repairs demand it. We are seeking a highly resilient, technically minded professional who can independently drive our logistics forward. Success in this position requires a solid foundation in organizational operations or logistics and the ability to rapidly learn and apply strict regulatory requirements. Given the roles complexity and pace, candidates should be prepared to operate in a highly structured, compliance-driven environment and quickly become proficient in applicable regulations and procedures.

• Yes, I acknowledge that I have read and understand the job description and expectations outlined above for the Support Services Coordinator position with the City of Wylie Fire Rescue.

02

The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to confirm that you have read and understand this statement.

• Yes
• No

03

I understand that to be considered for this position that I must include a cover letter and resume and have done so.

• Yes
• No

04

Do you have a valid Drivers License?

• Yes, I have a valid Drivers License.
• No, I do not have a valid Drivers License.

05

Can you work irregular hours, nights, weekends, and/or holidays?

• Yes
• No

06

This job requires you to be able to work any day of the week, any hour of the day, and extra assignment(s) as needed. Are you able to meet these requirements?

• Yes
• No

07

Do you hold any Texas Commission on Fire Protection Certifications?

08

Do you have a Texas Department of State Health Services EMS Certification?

09

Do you have any specialized training or other job-related experience or certifications relevant to this job?

10

Have you ever been convicted of an offense with grade of felony?

• Yes
• No

11

Aside from permanent make up or wedding band. Do you have any tattoos, permanent body art or brands that would be visible while wearing a short sleeve shirt? If so, it will be up to the discretion of the Chief if any tattoos will need to be covered while on duty.

• Yes
• No

12

If you replied yes to the previous tattoo question (aside from permanent makeup or a wedding band), do you have any tattoos on your face, neck or hands? If so, they are prohibited per policy and you wont be able to move forward in the hiring process.

• Yes
• No
• N/A

13

Do you have any body modifications to include split or forked tongue, stretched holes in ears, or foreign objects inserted under the skin to create a design or pattern that are visible while wearing a short sleeve shirt?

• Yes
• No

14

Have you ever worked for a city/municipality?

• Yes
• No

15

If yes, please list which city, dates of employment and position. If no, please type N/A.

16

Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Your application may not be considered for further review if you have failed to show details of where the minimum qualifications are met. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed the detailed job requirements, have reviewed your responses to the questions for accuracy, and verify that your responses accurately describe your current qualifications.

• I verify that all of my responses to the supplemental questions are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do no support one or more of my responses to the supplemental questions that my application may be disapproved and/or I may be removed from consideration.

Required Question

Employer City of Wylie

Address 300 Country Club Road

Wylie, Texas, 75098

Phone 972-516-6040

Website http://www.wylietexas.gov