Support Services Associate

Position Details

Classification Information

Position Classification Title Support Services Associate FLSA Non-Exempt Position Class 11900

Position Overview

Join the Ramily!

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Position Summary

Winston-Salem State University is seeking a Support Services Associate to join the team in the Mail Center. This position provides accurate and efficient mail and package services to students, faculty, staff, and University departments. Responsibilities include operating the retail service window, receiving and processing incoming and outgoing mail and packages, sorting and distributing campus mail, maintaining package tracking records, and assisting customers with postal and shipping needs.

The ideal candidate is organized, detail-oriented, service-minded, and comfortable working in a fast-paced environment with frequent customer interaction.

Key Responsibilities

The Support Services Associate will:

• Receive, sort, process, and distribute USPS mail, interoffice mail, and packages from commercial carriers.
• Process outgoing letters, packages, certified mail, priority mail, and other shipments.
• Operate postage meters, scanners, scales, computers, package tracking systems, and other Mail Center equipment.
• Provide front-line customer service at the Mail Center service window.
• Assist students, faculty, and staff with package pickup, mailing, shipping, and general Mail Center inquiries.
• Verify identification and obtain required signatures for accountable mail and packages.
• Maintain accurate package tracking, delivery, pickup, and return records.
• Deliver and retrieve mail and packages from designated locations across campus.
• Research and resolve incorrectly addressed, unidentified, undeliverable, or missing mail and packages.
• Maintain a secure, organized mail processing and package storage area.
• Assist with bulk mailings, departmental mailings, and special University projects.
• Monitor mailing supplies and report equipment, safety, or operational concerns.
• Provide backup support during absences, peak periods, and high-volume operations.
• Perform other related duties as assigned.

Minimum Education and Experience

High school diploma or equivalency and demonstrated possession of the competencies necessary to perform the work; or an equivalent combination of training and experience.

Experience in customer service, mail services, shipping and receiving, package handling, retail operations, logistics, or a related environment is preferred.

Primary Function of Organizational Unit

The mission of Business Services Department is to provide quality services to the university community in the areas of Auxiliary Services, Passport, Postal Services, Ticket Office, Food Service, Bookstore, Ram Graphics and the Office of Conferences and Institutes in the manner that all auxiliary and support units assigned to the department operates efficiently within the definition and guidelines established in the University Trust Fund Authorization document.

Position Information

Position Number 707025 Competency Level Contributing Working Position Title Support Services Associate Building and Room No.

Thompson Center G09

Work Hours: From [time] to [time] on [days] of [week] 10am - 2pm Monday- Friday (Flexible) Hours per week 20 Months per year 12 Appointment Type Permanent Part time If Time Limited. No Appointment Length. 12

DHR Assigned Fields

FTE .5

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies Not Mandatory Position required to work On-Call/Emergency Callback No Minimum Experience/Education

High school diploma or equivalency.

Preferred Years Experience, Skills, Training, Education

Experience in customer service, mail services, shipping and receiving, package handling, retail operations, logistics, or a related environment is preferred.

Required License or Certification

Valid US Driver's License

Valid US Driver's License Yes Commercial Driver's License Required No Physical Required Yes List any other medical/drug tests required

Posting Details

Posting Details

Posting Number SPA01049P Internal Posting Only No Time Limited Position No Appointment Length State Salary Range $33,540 - $58,335 Internal Salary Range $18,820 Open Date 07/31/2026 Close Date 08/21/2026 Open Until Filled No Special Instructions Summary

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Key Responsibilities and Related Competencies

Key Responsibilities and Related Competencies

Competency Knowledge - Program Describe the specific job duties related to this competency

Mail and Package Processing

• The incumbent should understand the general mail services operations in order to review mail and information for completeness and accuracy. The incumbent will be responsible for maintaining records for incoming mail/outgoing mail in order to ensure charges are accurately charged to the appropriate departments. Responsible for metering of outgoing USPS mail using Pitney Bowes system. Ensure accurate charges are posted to the appropriate departments.
• Receive, sort, process, and distribute incoming U.S. Postal Service mail, interoffice mail, and packages from commercial carriers.
• Verify recipient information and ensure mail and packages are routed to the appropriate individual or department.
• Process outgoing letters, parcels, certified mail, priority mail, and other shipments in accordance with established procedures.
• Operate postage meters, mailing equipment, scanners, and package tracking systems.
• Ensure appropriate postage and shipping methods are applied to outgoing items.
• Maintain appropriate security and chain of custody for accountable, certified, registered, and trackable mail.
• Research and resolve incorrectly addressed, undeliverable, or unidentified mail and packages.
• Prepare mail and packages for campus distribution.

Percentage Of Time 25 Competency Client/Customer Service Describe the specific job duties related to this competency

Retail Window & Customer Service

• Provide front-line customer service at the Mail Center service window.
• Assist students, faculty, and staff with mailing, shipping, package pickup, and general Mail Center questions.
• Verify identification and obtain appropriate signatures when releasing packages or accountable mail.
• Explain available postal and shipping options, rates, procedures, and delivery expectations.
• Assist customers in properly preparing packages and mail for shipment.
• Respond professionally to questions, concerns, missing package inquiries, and service issues.
• Refer complex issues to the appropriate supervisor or carrier when necessary.
• Maintain a welcoming, professional, and service-oriented environment.

Percentage Of Time 30 Competency Knowledge - Professional Describe the specific job duties related to this competency

Campus Mail Distribution

• Sort and organize interoffice and departmental mail according to established campus delivery routes.
• Deliver and retrieve mail and packages from designated campus locations.
• Ensure timely and accurate delivery to University departments.
• Obtain signatures or other documentation for accountable items when required.
• Coordinate special deliveries and large-volume departmental mailings.
• Maintain familiarity with University buildings, departments, offices, and organizational changes affecting mail delivery.
• Assist with modifying delivery routes as campus needs change.

Package Tracking & Record Maintenance

• Enter package and mail information into applicable tracking systems.
• Maintain accurate records of incoming and outgoing accountable mail.
• Document package receipt, notification, pickup, delivery, and return activity.
• Research package status and assist customers with tracking inquiries.
• Maintain records in accordance with University procedures and applicable retention requirements.
• Prepare basic reports regarding package volume, undeliverable items, service activity, or other Mail Center operations as requested.

Percentage Of Time 25 Competency Equipment Operation Describe the specific job duties related to this competency

Mail Center Operations

• Operate Mail Center equipment, including postage meters, scales, scanners, printers, computers, carts, and other mailing equipment.
• Maintain an organized and secure mail processing and package storage area.
• Monitor basic inventory of mailing supplies and notify the supervisor when supplies need to be reordered.
• Assist with bulk mailings and special University mailing projects.
• Follow established procedures for handling confidential, sensitive, or valuable mail.
• Maintain compliance with University policies and applicable postal requirements.
• Report equipment problems, safety concerns, or operational issues to the supervisor.

Percentage Of Time 15 Competency Client/Customer Service Describe the specific job duties related to this competency

And other duties may apply.

• Provide backup support to other Mail Center employees during absences, peak periods, and high-volume operations.
• Participate in training, meetings, and University professional development activities.
• Assist with special projects and University events requiring mailing or distribution support.
• Perform other related duties as assigned.

Percentage Of Time 5

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
• Public Job Posting
• Internal Job Posting
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Website
• Other

Applicant Document

Required Documents

• Resume

Optional Documents

• Cover Letter