| Location | Columbia, MO (Remote) |
| Salary | $17–$20 Per Hour |
About Paytient:We’re on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.
The Mission: Why Paytient Exists
At Paytient, we believe that the cost of care should never be the reason someone goes without it. We are a healthcare-focused company building a world where people can access and pay for the care they need without the burden of high-interest debt.
As a Support Representative, you are on the front lines of this mission. You aren’t just resolving tickets; you are ensuring a senior can afford their life-saving medication and a family can pay for a doctor’s visit. You provide the technical expertise and human empathy required to make the healthcare system work better for everyone.
The Role: Advocate Support & Member Care
We support a dual ecosystem: Advocates (the professionals at our health plan partners who help seniors navigate benefits) and Paytients (the members actually using our cards to pay for care).
Your Journey:
What You’ll Do:
Who You Are
The Logistics
Remote with Roots: We believe in the flexibility of remote work balanced by the "roots" of our Columbia, MO community.
Work Location: Columbia Office. Candidates must reside within a 30-mile radius of our office.
In-office shifts: 3 weekdays working in office with shifts ending by 6:00 PM CST
Remote shifts: For security and safety, all weekend shifts and any shift ending after 6:00 PM CST are 100% remote.
Shift Times: Shifts rotate between three windows:
Morning: 7:00 AM – 3:30 PM CST
Mid-Day: 9:30 AM – 6:00 PM CST
Evening: 1:30 PM – 10:00 PM CST (Remote)
Weekend Rotation: You will work a weekend shift every 3rd weekend (Saturday and Sunday).
Days Off: On weeks where you work the weekend, your two days off during the week will be scheduled based on business needs (can fall on any weekday).
Duration: Approximately 4 weeks.
Training Hours:Monday – Friday, 8:30 AM – 5:00 PM CST (includes a 30-minute unpaid lunch break).
Full attendance during the training period is required.
Why Paytient?
If you want to use your technical skills to solve real-world healthcare problems, you belong here. We are a growing team dedicated to making care more accessible, one transaction at a time.
Compensation Target: $17.00 - $20.00 per hour
Benefits We Offer for Full-Time Roles:
Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.️ Important Notice ️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.