Support Lead- Oracle Retail Sales Audit

Key Responsibilities Production Support & Operations Lead L2/L3 production support for Oracle Retail Sales Audit (ReSA) v25 Monitor daily Sales processing including: POS and Online transactions Audit rules execution Totals balancing and custom outbounds Error processing and reprocessing Ensure daily store audit completion, identifying and resolving audit discrepancies and system errors. Functional & Business Support Serve as the functional SME for ReSA modules such as: Audit Rules Tolerances Reason Codes Totals and Balancing Error Correction workflows Support business users with: Audit exception analysis Store and finance reconciliation issues Month-end and year-end close activities Translate business issues into functional and technical requirements for resolution.

Immediate need for a talented Support Lead- Oracle Retail Sales Audit. This is a 12+ Months contract opportunity with long-term potential and is location in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-11462 Pay Range: $60 to 75/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities Production Support & Operations Lead L2/L3 production support for Oracle Retail Sales Audit (ReSA) v25 Monitor daily Sales processing including: POS and Online transactions Audit rules execution Totals balancing and custom outbounds Error processing and reprocessing Ensure daily store audit completion, identifying and resolving audit discrepancies and system errors. Proactively identify recurring issues and drive root cause analysis (RCA) and permanent fixes. Incident, Problem & Change Management Act as the onsite incident Manager for high-priority (P1/P2) issues impacting Sales Audit processing. Coordinate with downstream/upstream application teams Lead problem management, including trend analysis and preventive measures. Support change management, including patch deployments, configuration changes, and controlled releases. Functional & Business Support Serve as the functional SME for ReSA modules such as: Audit Rules Tolerances Reason Codes Totals and Balancing Error Correction workflows Support business users with: Audit exception analysis Store and finance reconciliation issues Month-end and year-end close activities Translate business issues into functional and technical requirements for resolution. Cloud & Environment Management Support Oracle Retail Cloud Service operations, including: Environment health checks Interface monitoring Job scheduling and batch execution validation Coordinate with Oracle Cloud teams for: Patching Performance tuning Planned maintenance activities Ensure adherence to Oracle Retail Cloud best practices and SLAs. Team Leadership & Coordination Lead and mentor offshore and nearshore support teams. Review support deliverables including: Daily operational reports Incident logs SLA/KPI dashboards Ensure 24x7 support coverage through effective shift planning and handovers. Act as the escalation point for unresolved issues. Documentation & Compliance Maintain and review: Support runbooks SOPs Knowledge articles Audit and compliance documentation Ensure controls are in place for SOX, financial compliance, and retail audit standards. Key Requirements and Technology Experience: Key skills: Oracle Retail, production support, PL-sql. 8+ years of experience in Oracle Retail applications. 5+ years hands-on experience with Oracle Retail Sales Audit (ReSA). Strong experience with Oracle Retail v25 Cloud Services. Deep understanding of: Retail POS transaction flows Sales, returns, tenders, and taxes Store and financial reconciliation Working knowledge of: RMS (Retail Merchandising) SIM (Store Inventory) Financials / GL integration Experience with Oracle Cloud Infrastructure (OCI) in a support context. Oracle Retail REST services SQL, Pl SQL and basic Python data analysis for troubleshooting ServiceNow / JIRA / Remedy or similar ticketing tools Batch scheduling and monitoring tools POM Strong leadership and decision-making abilities. Excellent verbal and written communication skills. Ability to work under pressure in a production retail environment. Proactive, detail-oriented, and customer-focused mindset. Work Location & Shift Onsite role at client location. Willingness to support retail business hours, weekends, and critical periods (month-end, year-end, promotions). SLA adherence and incident resolution timelines Reduction in recurring audit issues Stability of daily Sales Audit processing Business user satisfaction Our client is a leading IT industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration . Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policyhere. #Del