Support Engineer Tier 2 - Great Falls
Great Falls, MT
IT Positions
IT Positions
This is a work-from-home position, ONLY in the Great Falls area, as client on-site visits in the area are required.
We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!
We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.
As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.
Job Status: Full Time
Employee Type: Hourly
Pay: $25-29/hr DOE
Benefits:
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick and Holiday time.
Retirement: 401k with 4% match and discretionary profit sharing.
Certification assistance & continuing education benefits.
Cell phone reimbursement.
Personal IT purchasing employee discount.
Team bonding events.
Work-life balanceflexibility.
General Work Schedule: 8am-5pm
Travel/License Required: Yes, moderate local travel
Work Schedule: 8am-5pm Monday-Friday, Occasional On-Call
Position Roles & Responsibilities:
IT issue resolution
IT documentation maintenance
Ticket quality assurance
Working with IT Team to improve overall IT results for clients
After hours emergency support via the on-call rotation
RESOURCE PROFILE:
Problem solver
Positive attitude
Ability to work under pressure
Attention to detail
Customer service
Quality assurance
Professional appearance and approach to work
Technical Skills:
Desktop operating system support skills
Workstation peripheral support skills
Intermediate and/or advanced use of server operating system skills
Intermediate and/or advanced networking skills
Intermediate and/or advanced overall troubleshooting skills