Support Engineer Senior

Support Engineer Senior - - 22430

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Support Engineer Senior

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Our Opening and Your Responsibilities

• Serve as primary L3 incident owner and escalation lead for assigned products; manage end-to-end
• technical resolution for high-severity incidents.
• Lead incident triage and cross-team coordination when the technical lead is absent; act as incident
• commander/triage lead as needed.
• Investigate, root-cause, and resolve complex technical issues across distributed client-server and
• cloud/container environments.
• Create, maintain and curate support artifacts: knowledge base articles, troubleshooting guides,
• diagnostic scripts, runbooks, and known error records.
• Liaise with Support groups, Market Organizations, Product Owners, R&D, and Customers to ensure
• timely resolution, change implementation, and product quality improvements.
• Mentor, train and upskill junior support engineers; drive continuous improvement of support processes
• and technical capabilities across the team.
• Support market organizations in customer projects off- and on-site including system architecture
• proposals, implementation plans, installations, configuration, and validation activities.
• Provide pre-sales technical guidance and contribute to solution design for customer deployments.
• Assist with product testing, reproducibility of issues, and verification of fixes/patches.
• Produce technical documentation and training materials for internal teams, market organizations and customers.
• Participate in on-call rotations and be available for critical escalations as required.

What You Need to Succeed

• Qualifications: Bachelor's degree in Computer Science, Software Engineering, Information
• Technology, or related discipline.
• Work Experience: 8+ years of hands-on experience in technical support, L3 application support,
• systems engineering, or similar roles (experience in global/international support environments
• preferred).
• Proven track record owning high-severity incidents and coordinating cross-functional triage
• across support, product and engineering teams.
• Strong troubleshooting and root-cause analysis skills for large distributed systems (microservices,
• client-server architectures).
• Broad technical knowledge: networking, databases, Windows Server OS, virtualization, web
• services, load balancers, caching, and performance troubleshooting.
• Cloud and container experience: deploying/operating container-based systems (Docker,
• Kubernetes) and working with private/public clouds (such as Microsoft Azure).
• Familiar with logs/observability tools, diagnostic scripting and automation.
• Experience with installation, configuration, maintenance and validation of software used in
• production/laboratory processes.
• Excellent written and verbal communication skills in English; customer-facing experience and
• strong stakeholder management skills.
• Strong customer orientation, high degree of independence, pragmatic problem solving and a
• collaborative mindset.

Nice to have skill / experience:

• ITIL Foundation certification (or equivalent service management experience).
• Experience with validation of computer systems (GxP/regulated environments).
• Prior exposure to laboratory or industrial environments and their IT/ecosystem.
• Experience as field technician in industrial environment.
• Experience authoring training videos and advanced troubleshooting automation

Our Offer to You

• Hybrid working model.
• Family Mediclaim benefits including parents & Term life insurance Cover.
• Wide portfolio of training opportunities including but not limited to Conferences, Workshops, Education reimbursement & Online learning.
• A wide range of Career Path to explore based on Individual strengths and aspirations.
• Quarterly and Annual awards for outstanding individuals and Quality of Life Improvement Program

We invite you to be part of our ONE TEAM to make the difference…Precisely

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

22430

Preferred Location

Tamil Nadu

Coimbatore

Job Type

Full-time

Legal Entity

Mettler-Toledo India Private Limited

IndiQube Kovai, No. 1333, Avinashi Road, Peelamedu, Coimbatore - 641004

+91 89258 37973

Apply now

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