Support Engineer

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts.

Payrate: $40.00 - $45.00/hr.
 
Summary:
This position involves hands-on IT support and procurement tasks aimed at enhancing the studio's ability to deliver a world-class experience, particularly in the Age of Empires franchise. There is a chance for extension.
 
Responsibilities:

• Work closely with Studio Management, various Directors, and Leads to understand and act upon the studio’s IT-related needs.
• Perform PC hardware procurement, setup, and recycling.
• Field requests for information technology services, repairs, upgrades, support, inquiries, or complaints.
• Manage PC and parts inventory for the studio.
• Handle user account management.
• Provide IT support internally and externally to partner teams involved in game creation.
• Work with the larger IT teams to engage on best practices and work through technical concerns.

 
Qualifications:

• 3 years of IT experience with a minimum of 2 years in a procurement position. Prior experience in a game development studio is welcome but not required.
• Strong written and verbal communication skills.
• Experience with services such as Azure Active Directory and Azure DevOps.
• Scripting language experience (Python, C#, or PowerShell) is a plus.
• Experience in supporting multiple OSes is a bonus.

 
Skills:

• Minimum 3 years of experience with services such as Azure Active Directory and Azure DevOps.
• Minimum 3 years of experience with a tech background, able to help with tech issues.
• Minimum 3 years of experience with strong documentation skills.
• Minimum 3 years of experience with scripting language experience (Python, C#, or PowerShell).

 
Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $45.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.
 
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