Highlights
Linux and SQL skills (query writing, data analysis, troubleshooting), use of AI tools Linux/Unix command-line instructions and Shell scripts. Utilize AI tools such as Gemini, GitHub Copilot and other productivity tools to accelerate troubleshooting and automation.
Numbers & Facts
| Location | irving, TX |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
Job Title: Support Engineer
Location: Irving, Tx ( hybrid 2 days at office)
Technical Skills:
Linux and SQL skills (query writing, data analysis, troubleshooting), use of AI tools Linux/Unix command-line instructions and Shell scripts.
Responsibilities:
Investigate, troubleshoot, and resolve AYS incident tickets within agreed SLAs.
Ensure adherence to 24-hour incident resolution SLA for assigned support tickets.
Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes.
Perform file handling activities in Linux environments.
Coordinate with development, infrastructure, and business teams for issue resolution.
Utilize AI tools such as Gemini, GitHub Copilot and other productivity tools to accelerate troubleshooting and automation.
Flexible to work in rotational shifts, weekends, and on-call schedules as required.
Ownership mindset with a focus on SLA adherence and customer satisfaction. Continuous learning attitude and automation-first mindset.
Monitor application health and proactively identify operational issues.
Maintain incident logs, support documentation, and operational runbooks.
Execute SQL queries for data validation, troubleshooting, and issue resolution.
Develop simple scripts and automation solutions to reduce manual intervention.
Understanding production support and incident management processes.
Exposure to ticketing tools and SLA-driven support environments
Location: Irving, Tx ( hybrid 2 days at office)
Technical Skills:
Linux and SQL skills (query writing, data analysis, troubleshooting), use of AI tools Linux/Unix command-line instructions and Shell scripts.
Responsibilities:
Investigate, troubleshoot, and resolve AYS incident tickets within agreed SLAs.
Ensure adherence to 24-hour incident resolution SLA for assigned support tickets.
Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes.
Perform file handling activities in Linux environments.
Coordinate with development, infrastructure, and business teams for issue resolution.
Utilize AI tools such as Gemini, GitHub Copilot and other productivity tools to accelerate troubleshooting and automation.
Flexible to work in rotational shifts, weekends, and on-call schedules as required.
Ownership mindset with a focus on SLA adherence and customer satisfaction. Continuous learning attitude and automation-first mindset.
Monitor application health and proactively identify operational issues.
Maintain incident logs, support documentation, and operational runbooks.
Execute SQL queries for data validation, troubleshooting, and issue resolution.
Develop simple scripts and automation solutions to reduce manual intervention.
Understanding production support and incident management processes.
Exposure to ticketing tools and SLA-driven support environments
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
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