Highlights
TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Multiple Positions Available: Provide advanced remote technical support to customers.
Numbers & Facts
| Location | Atlanta, GA |
| Industry | Retail |
| Salary | $113,776–$160,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext - AMZ23658.6
Location: Atlanta, GA
Multiple Positions Available:
- Provide advanced remote technical support to customers
by responding to difficult technical inquiries related to large
and production critical issues to propose solutions to and/or
resolve root causes of cloud network and/or system issues.
- Lead and oversee documenting all varieties of corner case
scenarios and troubleshooting of workflows in AWS internal
knowledge databases, and create tutorials, how-to videos
and other technical materials for the AWS customer
community.
- Navigate and configure complex Linux/Windows systems
and troubleshoot difficult issues.
- Apply advanced knowledge of information science and
technology to perform difficult network troubleshooting of
Amazon services using tools and technologies, including
TCP/IP, DNS, DHCP, routing, switching, LAN/WAN,
traceroute commands, iPerf, dig commands, and/or cURL.
- Execute migrations of existing on-premise environments to
AWS Cloud, grow clients" existing cloud architecture by
onboarding them onto new AWS services and provide
maintenance support by providing complex technical
assistance.
- Analyze product and reports on support performance
metrics to measure support success, service performance
and drive customer facing platform improvements.
- Act as a liaison between service development team and
support engineering team, communicating customer
feedback through tech sync meetings for product and
service improvement.
- Participate in bug bash events to identify straightforward
bugs and improve documentation to support overall
customer experience.
- Execute customer code assessments and support
customers in code development to deploy customer
applications on the AWS cloud.
(40 hours / week, 8:00am-5:00pm, Salary Range $113776 - $160000)
Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
#0000
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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