Support Engineer

The role will focus on production support, incident management, application troubleshooting, POS integrations, inventory and labor systems, and restaurant operations technology within QSR environments. Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components.

Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Position: Support Engineer
Location:/Hybrid - Atlanta
Duration: 12+ Months

Job Summary
We are seeking a Back of House (BOH) Support Engineer with mandatory hands-on experience supporting Crunchtime in enterprise restaurant environments. The role will focus on production support, incident management, application troubleshooting, POS integrations, inventory and labor systems, and restaurant operations technology within QSR environments.
Key Responsibilities
Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules.
Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues.
Perform Root Cause Analysis (RCA) and drive permanent resolution of recurring incidents.
Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications.
Monitor application health, review logs, and proactively identify operational issues.
Work closely with restaurant operations teams, vendors, and engineering teams to resolve critical incidents.
Support software deployments, upgrades, UAT activities, and production releases.
Manage incidents, service requests, and problem tickets while meeting SLA commitments.
Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components.
Analyze data and application issues using SQL, logs, and diagnostic tools.
Required Skills
Mandatory experience supporting Crunchtime applications in a production environment.
5+ years of experience in QSR or restaurant technology support.
Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting.
Experience supporting POS systems and restaurant technology integrations.
Strong incident management, troubleshooting, and RCA skills.
Experience with ServiceNow or similar ITSM tools.
SQL knowledge for data validation and troubleshooting.
Experience with log analysis, network diagnostics, and production support.
Strong communication and stakeholder management skills.
Preferred Skills
Experience supporting big QSR brands.
Knowledge of Wireshark, Putty, Windows administration, and network troubleshooting.
Exposure to Android/iOS device support.
Experience with Power BI, Tableau, and restaurant reporting platforms.

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.

Best regards,
Juan C. Matus 
Sr. Customer Sucess Manager