Support Domain Architect (SDA), AWS Enterprise Support, Strategic Industries
Amazon.com Inc
- Atlanta, GA
- 23 days ago
Highlights
You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence - building customer value propositions for Unified Operations (UOps), generating pipeline through your customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty. Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis.
Numbers & Facts
| Location | Atlanta, GA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
AWS Enterprise Support is looking for a Support Domain Architect (SDA) to join our Strategic Industries Premium Support Business Development team. You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence - building customer value propositions for Unified Operations (UOps), generating pipeline through your customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty.
You will perform technical consulting with customers (architecture design, modernization, migration, optimization), building trust and identifying support solution opportunities
You will partner with Business Development Managers to build pipeline, position deals, and provide technical expertise that unblocks customer conversations
You will serve as a domain CTO - calibrating Domain Specialist Engineers, setting quality standards for delivery artifacts, and ensuring customers realize value from the solutions we sell
You will contribute to industry and technology solution development, ideating and shipping new support offerings that address patterns you observe across customer engagements
Key job responsibilities
Leverage customer consulting relationships and Technical Field Community (TFC) engagement to identify UOps pipeline opportunities and share insights with BDMs
Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis
Provide on-demand technical expertise to advance deals - addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives
Define proof-of-value success criteria and KPIs for customer engagements
Serve as domain CTO - calibrating Domain Specialist Engineers, setting quality standards for CWR and CountDown Premium artifacts, and ensuring delivery consistency
Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent)
Build AI-powered tools and frameworks that scale BD effectiveness across the organization
Maintain deep technical expertise in your domain (Security, Networking, Containers, Big Data/AI-ML, or SAP) through hands-on consulting: architecture design, migration, modernization, and optimization
Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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