DPP is seeking a
Support Desk Data Analyst II for an opportunity with our client in Columbia, SC.
Work location: Onsite in Columbia, SC
Duration: 12 months
Terms: W2 Contract
Work authorization: US Citizen; must be able to obtain/maintain up to a Top-Secret security clearance
Responsibilities: - Perform validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.
- Communicate with analysts and engineers about formal evaluation plans, problems, and results.
- Devise creative solutions to problems.
- Assist with roll-out of systems documentation.
- Produce lists of service deficiencies that are to be resolved and provide recommendations to incorporate changes to established processes.
- Generate and interpret complex reports on both current and historical data.
- Perform technical evaluations on assigned personnel.
- Develop standards, methods, and procedures to improve product and service quality, readiness, and availability.
- Identify, diagnose and develop plans to resolve problems in response to customer reported incidents; research, evaluate and provide feedback on problematic trends and patterns across the environment and develop and implement measures to remediate.
- Collaborate with Support teams to foster a team-based approach to high-quality solutions and drive appropriate changes to ensure high-quality deliverables.
Required Qualifications:- 3 years IT experience plus 1+ years of IT Help Desk support experience in a Windows Active Directory environment; OR
- 4-year degree in an IT area of study and 1+ years of IT Help Desk support experience in a Windows Active Directory environment.
- 2-4 years of experience in a technical support position.
- Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
- 1–2 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
- Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
- Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.
- Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques.
- Experience with inspection, test, and measurement techniques.
- Knowledge of the relationship of quality assurance to other activities across the organization.
- Skilled in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan.
- Skilled in conducting studies and investigations, problem and trend analysis, and developing documented recommendations.
- Strong oral and written communication.
- Experience with technical evaluation processes, techniques, and reporting.
- Able to validate data quality and consistency of customer data.
- Able to review, analyze, and report on quality discrepancies, trends, and data.
- Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
- Able to interface with stakeholders to ensure requirements are met.
- Able to recommend corrective actions, dispositions, process optimization and modifications.
- Able to handle multiple project deadlines with minimal supervision.
Preferred Qualifications: - Information Technology Infrastructure Library V4 (ITIL 4) certification.
- Support Desk experience either with reporting or as an analyst
- Previous experience with System Center Service Manager (SCSM).
- Previous experience with Cireson Portal.
Interested? Learn more:Click the
apply button to learn more about this position
(#26-01107).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.
DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.
EOE/AA/V/D