| Location | South Burlington, Vermont |
Location Address: 40 IDX Drive, South Burlington Vermont
Regular
Department: IT Support Center Tier 1
Full Time
Standard Hours: 40
Biweekly Scheduled Hours:
Shift: Variable-10Hr
Primary Shift: -
Weekend Needs: As Scheduled
Salary Range: Min $25.44 Mid $31.80 Max $38.16
Recruiter: Chelsea Therrien
Job Summary:
This position is responsible for providing remote technical and general computer support to all users of the organization’s computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.
Education:
Associate's degree in a relevant field or equivalent technical certification and experience combination.
Experience:
1 year experience working within the IT field in a technical support capacity. Healthcare IT support experience preferred.