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Support Center Agent

HireTalent

  • Rockville, MD
  • 5 days ago

    Highlights

    Job Description Interfaces with industry members, regulatory users, peers, management, and others regarding potential business and technical issues related to the client Support Center systems. Confers with senior client Support Center staff and subject matter experts for guidance on complex issues as appropriate.

    Numbers & Facts

    LocationRockville, MD

    Description

    Description:
    Requisition Title: Support Center Agent
    Location: Rockville, MD
    Working Hours: Monday-Friday from 8AM to 8PM EST.
    Type: Hybrid position, required to work 3 days in office and 2 remotely.

    Job Description
    • Interfaces with industry members, regulatory users, peers, management, and others regarding potential business and technical issues related to the client Support Center systems.
    • Intakes calls, researches, resolves, and documents issues. Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
    • Responds to customer requests by providing functional and navigational support of client Support Center systems.
    • Assists firms with routine questions regarding credentialing, systems usage, and issues.
    • Confers with senior client Support Center staff and subject matter experts for guidance on complex issues as appropriate.
    • Documents all incoming customer inquiries as necessary per client Support Center procedures and policies.
    • Develops proficiency on registration rules.
    • Utilizes computer resources and software applications as necessary.
    • Demonstrates client s values.
    • Collaborates, both in-person and virtually, in furtherance of client s mission of investor protection and market integrity.

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