Support Center Agent - Modesto, CA

About The Save Mart Companies

The Save Mart Companies operates over 200 stores in neighborhoods across California, Western Nevada, Oregon, and Washington under the Save Mart, Lucky, FoodMaxx, and Roth''s and Chuck''s Fresh Market banners. Proud to be one of the West Coast's largest regional, full-service grocery chains, the Company and its 11,000 associates take extra care to provide customers with the freshest food for their families at affordable prices. The Save Mart Companies' philanthropic non-profit organization, The CARES Foundation, provides vital resources for children and families and has donated over $5 million to local communities.

We are currently recruiting for the position of:

Support Center Agent - Modesto, CA

Job Summary:

The Support Center Agent's role is to ensure issues are acknowledged and resolved in a timely manner for internal customers' IT related issues. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools and or escalation to the next level of support.

Responsibilities:

• Answers all types of requests to the Support Center from multiple communication channels.
• Creates and assigns tickets appropriately after obtaining all needed information to address the issue
• Contacts IT users to triage, gather needed information, and resolve any issue they can before assigning tickets to the next level for support
• Monitors the Support Desk queue for timely completion of issue tickets, follows up on calls if needed, and ensures satisfactory issue resolution with our customers.
• Performs other help desk duties as assigned

20.88 - 24.72

Requirements (Knowledge, Skills and Abilities):

• Strong problem-solving skills
• Strong communication skills (verbal and written)
• Strong fact-finding skills
• Excellent organizational skills
• Experienced in Excel, PowerPoint , and Word
• Customer service/phone support

Experience: 3 minimum years related experience

Education: 2 Year/Associates Degree and/or equivalent experience/training

Other Requirements: This is a 7 day rotating shift position that changes based on our customers' needs.

Work Environment: Office, Grocery Store

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.