Support Call Center Agent

Responsibilities : Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the firm Support Center systems. Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.

Responsibilities :

• Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the firm Support Center systems
• Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
• Responds to customer requests by providing functional and navigational support of Support Center systems.
• Assists firms with routine questions regarding credentialing, systems usage and issues.
• Confers with senior Support Center staff and subject matter experts for guidance on complex issues as appropriate.
• Documents all incoming customer inquiries as necessary per Support Center procedures and policies.
• Develops proficiency on registration rules.
• Utilizes computer resources and software applications as necessary.
• Demonstration of firm values.
• Collaboration, both in-person and virtually, in furtherance of firm mission of investor protection and market integrity.

Responsibilities :

• Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the firm Support Center systems
• Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
• Responds to customer requests by providing functional and navigational support of Support Center systems.
• Assists firms with routine questions regarding credentialing, systems usage and issues.
• Confers with senior Support Center staff and subject matter experts for guidance on complex issues as appropriate.
• Documents all incoming customer inquiries as necessary per Support Center procedures and policies.
• Develops proficiency on registration rules.
• Utilizes computer resources and software applications as necessary.
• Demonstration of firm values.
• Collaboration, both in-person and virtually, in furtherance of firm mission of investor protection and market integrity.