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Support Associate - Scheduler

Dayton Physicians Network

  • Middletown, New Jersey
  • 22 days ago

    Highlights

    Dayton Physicians Network is looking to add a Support Associate - Scheduler to our Middletown location! The Support Associate – Scheduler is responsible for scheduling patient exams, diagnostic tests, treatments and/ or surgeries.

    Numbers & Facts

    LocationMiddletown, New Jersey
    Websitehttps://www.daytonphysicians.com/careers/

    Description

    Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Scheduler to our Middletown location!
     
    The Support Associate – Scheduler is responsible for scheduling patient exams, diagnostic tests, treatments and/ or surgeries.
     
    Schedule:
    Monday - Friday, 8:00am to 4:30pm, eight hour shifts
    No evenings, weekends or holidays!
     
    Why work for Dayton Physician's Network?
    • Full-time employees are eligible for health, dental and vision benefits
    • Company holidays and a flexible holiday!
    • Generous Paid Time Off (PTO) Package
      • Additional accrual increase after 1 year of service with Dayton Physicians!
    • 401K
    • Scrub Allotment
    • Yearly Bonus Program
    • Dayton Physicians Network as an Independent Practice <--- Watch video here!
     
    DPN Core Value Expectations:
     
    The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
    • COMPASSION: the patient is at the center of all we do
    • ACCOUNTABILITY: we hold ourselves accountable for our actions
    • RESPECT: we show respect for others
    • EXCELLENCE with Innovation:  we strive for excellence in all we do
    • SERVICE through Collaboration: we provide service to our patients, team members and community.
    Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:
    • Smile, make eye contact and greet with energy!
    • Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
    • Give full attention. Turn away from the computer screen and face the person you are conversing with.
    • Explain any potential delays in service and provide frequent updates.
    • Empathize (feel empathy for someone)
    Essential Duties and Responsibilities:
    • Schedules appointments and answers patient inquiries regarding appointment schedules;
    • For RO specific role: processes physician orders for imaging, labs, and other follow-ups;
    • Notifies patients of all pertinent information required for surgery, treatment and/or testing including any payment expected prior to the scheduled date;
    • Contacts patients to clarify, reschedule and resolve issues surrounding appointment times;
    • Notifies Physician as necessary regarding their schedule;
    • Completes patient forms, such as insurance or leave certifications and forwards to physician for signature;
    • Obtains, verifies and updates patient demographic information;
    • Contacts physicians’ offices, labs, and testing facilities to request results and other documents as needed or requested;
    • Assists other office support positions as needed or requested;
    • Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
    • Other duties as assigned.
     
    Required Education and/ or Experience:
    High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis, 2-3 years’ experience is preferred.

    General Skill Requirements:
    • Excellent oral and written communication
    • Working knowledge of Microsoft Office, including Word, Excel and Outlook.
    • Experience working with a Practice Management system.
    • Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

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