Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Front Office to our independently owned Urology practice!
Summary:
The Front Office Support Associate provides support to all functions within the medical office. Duties to include, but are not limited to: answer and route incoming calls; patient check in and out; collect co-payments/deductibles; update patient demographic information, schedule appointments; pull, file, scan medical records; various administrative tasks as required.
Schedule:
Monday - Friday, 8:00am to 4:30pm, eight hour shifts
No evenings, weekends or holidays!
Work/life balance schedules!
At times, this position could float to our Englewood office location as needed.
Why work for Dayton Physician''s Network?
- Work/life balance schedules
- Competitive Benefits Package
- Company holidays and a flexible holiday!
- Generous Paid Time Off (PTO) Package
- Additional accrual increase after 1 year of service with Dayton Physicians!
- 401K
- Yearly Bonus Program
- Tuition Reimbursement
- Company Events
- Referral Bonus
- Dayton Physicians Network as an Independent Practice <--- Watch video here!
DPN Core Value Expectations:
The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
- COMPASSION: the patient is at the center of all we do
- ACCOUNTABILITY: we hold ourselves accountable for our actions
- RESPECT: we show respect for others
- EXCELLENCE with Innovation: we strive for excellence in all we do
- SERVICE through Collaboration: we provide service to our patients, team members and community.
Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:
- Smile, make eye contact and greet with energy!
- Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
- Give full attention. Turn away from the computer screen and face the person you are conversing with.
- Explain any potential delays in service and provide frequent updates.
- Empathize (feel empathy for someone)
Essential Duties and Responsibilities:
- Answer and route incoming calls;
- Obtains, verifies and updates patient demographic information;
- Collects and records co-payments and/or deductibles;
- Verifies charts contain all necessary paperwork;
- Schedules return appointments, as required;
- Scans medical records for EMR as needed or requested;
- Ensures patient waiting area is free from trash and clutter;
- Assists other office support positions as needed or requested;
- Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
- Other duties as assigned.
Required Education and/ or Experience:
Requires a High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position, 2-3 years' experience is preferred.
General Skill Requirements:
- Excellent oral and written communication
- Working knowledge of Microsoft Office, including Word, Excel and Outlook.
- Experience working with a Practice Management system.
- Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.