Support Analyst

OP Consulting Group LLC

  • Mechanicsburg, PA
  • 1 day ago

    Highlights

    Migration Planning: Assesses the capabilities of current computer resources for migration to new computing environments by performing interoperability tests on operating systems, networks, and application software. System Development: Contributes to the development of information technology systems by testing and evaluating beta products and applications associated with broader institutional and agency workflows.

    Numbers & Facts

    LocationMechanicsburg, PA

    Description

    Support Analyst
    Mechanicburg,PA
    Onsite Interview


    Core Responsibilities
    • Technical Support: Troubleshoots and assists with hardware and software support escalations. Collaborates with IT Support staff and end-users as needed, providing clear instructions for processes and problem resolution.
    • SCCM Administration: Assists and supports SCCM deployments, application packaging, and other related tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages.
    • Workspace Management: Supports the Airwatch console environment to manage assets and objects. Supports the Virtual Desktop Infrastructure (VDI) with daily tasks such as session support and connectivity troubleshooting.
    • Specialized Environment Support: Provides general troubleshooting, image testing, and customizations for specialized, restricted-access facility environments.
    • Procurement & Integration: Reviews and recommends hardware and software purchases, system integration, and installation. Works with users to determine needs and specify IT requirements.
    • Migration Planning: Assesses the capabilities of current computer resources for migration to new computing environments by performing interoperability tests on operating systems, networks, and application software.
    • Technology Evaluation: Participates in the review, evaluation, and reporting of industry technologies relative to the open systems environment, including the analysis of security and directory services.
    • System Development: Contributes to the development of information technology systems by testing and evaluating beta products and applications associated with broader institutional and agency workflows.

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