Highlights
The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM"s ability to deliver a world class transportation product that serves its customers on time.
Numbers & Facts
| Location | Tempe, AZ |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
Amazon Transportation Services is looking for a Supply Chain Manager II to lead the development of foundational performance metrics for the Amazon Managed 1P Intermodal (AZIM) program. This role will design, implement, and govern the measurement frameworks that define how AZIM Operations evaluates network health, service quality, and operational efficiency. The candidate will partner across Operations, Planning, Strategy, and Technology teams to ensure metrics are accurate, actionable, and aligned to long-term program objectives. This position will play a key role in shaping how the organization measures success as the program scales.
Key job responsibilities
Responsibilities include:
+Define and maintain the AZIM Operations performance measurement framework, including KPIs for on-time performance, dwell, transit consistency, attainment, and exception resolution
+Build scalable reporting and dashboarding solutions that provide real-time and historical visibility into network performance across corridors, modes, and account segments
+Partner with technology and BI teams to ensure data pipelines, metric definitions, and calculation logic are accurate, well-documented, and repeatable
+Conduct root-cause analysis on metric variances and translate findings into actionable recommendations for operations leadership
+Establish governance processes for metric ownership, refresh cadence, threshold-setting, and escalation criteria
+Drive standardization of performance language and definitions across cross-functional stakeholders (Operations, Planning, Finance, Account Management)
+Develop periodic business reviews (WBR/MBR) content, scorecards, and executive-ready narratives grounded in quantitative performance data
Identify opportunities for automation in data collection, anomaly detection, and reporting workflows
About the team
AZIM Operations is part of Intermodal & Air Optimization Technology (IAOT) and drives the end-to-end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM"s ability to deliver a world class transportation product that serves its customers on time. We operate 24/7 support and transportation operations in coordination with teams in Atlanta, Tempe, Nashville and India.
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles