SUMMARY
The Supply Chain Coordinator in Transportation Operations plays a critical role in supporting managed transportation services for assigned clients or regions. This position is responsible for ensuring seamless transportation execution, proactively managing exceptions, and maintaining real-time shipment visibility using advanced technology platforms. The ideal candidate will focus on resolving transportation defects quickly and communicating effectively with clients to deliver superior service.
RESPONSIBILITIES
- Manage day-to-day transportation execution for designated clients or geographic areas, ensuring on-time delivery and compliance with service requirements.
- Monitor shipments using MercuryGate Transportation Management System (TMS) and FourKites real-time tracking platform to maintain visibility and track performance.
- Identify and resolve transportation defects through prompt exception signal management, taking corrective actions to minimize disruptions.
- Communicate proactively with clients, suppliers, distributors, carriers, and internal teams regarding shipment status, issues, and resolutions.
- Document and escalate recurring transportation challenges to management for continuous process improvement.
- Support data collection and reporting to ensure accurate performance measurement and compliance.
- Coordinate first response activity to resolve pickup and in-transit issues. Escalate issues as required to the appropriate Transportation Analyst or Manager.
- Document exception signal management and resolution through appropriate reason code application and note entry in utilized systems.
- Assist involved parties (carriers, distributors, suppliers) in resolving issues.
- Comply with standard operating procedures (SOPs).
- Analyze existing SOPs for possible improvements and provide support for various implementation plans to effect ongoing productivity improvement.
- Work to develop and manage carrier, supplier, and distributor relationships.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
Education:
- Bachelor’s degree in business, communications, supply chain or logistics preferred
Experience Requirement
- 1-3 years customer service or transportation operations experience preferred
Language and Technical Skills requirement
- Strong verbal and written communication skills in English required; ability to communicate clearly and professionally with carriers, customers, and internal and external stakeholders.
- Ability to interpret and respond to transportation-related communications including load tenders, appointment scheduling, exception notifications, and accessorial disputes.
- Capable of documenting shipment events, escalations, and resolutions in a clear, concise, and standardized format.
- Demonstrated ability to communicate effectively in high-pressure, time-sensitive situations.
- Ability to follow standard operating procedures (SOPs) while adapting to dynamic transportation conditions.
- Proficiency in Microsoft Office Suite, particularly Excel (filtering, sorting, basic formulas) and Outlook for communication management.
- General understanding of business and transportation terms and concepts.
- Proficient in Microsoft Word, Outlook, Excel required; Access, TMS applications preferred
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting, and computer/phone usage.
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.