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Customer Care Representative - Regional Omnichannel MSC
Richland, PA2 days ago
Highlights
Executing and utilizing Lean tools for continuous improvement and using advanced planning systems to optimize customer delivery and inventory performance. Defining and coordinating the implementation programs, initiatives, and process improvements needed to improve the key strategic Supply Chain KPIs.
Numbers & Facts
| Location | Middletown, PA |
| Industry | Electronics, Components, and Semiconductor Mfg |
| Company Size | 10,000 employees or more |
| Year Founded | 2007 |
| Website | http://www.te.com/usa-en/home.html |
Description
Job Description
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Job Title: SUPPLY CHAIN ANALYST IV
Posting Start Date: 9/22/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
Monitors the supply chain performance, identifies trends and risks, and provides recommendations to reduce risk, achieve efficiency and manage cost across the supply chain.
Job Requirements
- Defining and coordinating the implementation programs, initiatives, and process improvements needed to improve the key strategic Supply Chain KPIs.
- Coordinating and reporting regional indicators in achieving critical targets like revenue, inventory, overdue reduction, and freight forecast.
- Collaborating with the local teams in driving lead time reduction programs and defining mitigation plans in case of deviation from execution targets.
- Executing and utilizing Lean tools for continuous improvement and using advanced planning systems to optimize customer delivery and inventory performance.
What your background should look like
KEY RESPONSIBILITIES
Customer Project Visibility & Coordination
- Serve as the primary focal point for key factory-direct customer programs and strategic projects.
- Maintain comprehensive visibility of customer demand, order status, production schedules, capacity commitments, and delivery milestones.
- Consolidate and communicate project status updates, risks, bottlenecks, and recovery plans to BU Supply Chain leadership.
- Develop and maintain project tracking dashboards and management reports.
Supply & Demand Management
- Monitor customer demand signals and compare against factory supply plans.
- Identify potential shortages, capacity constraints, material risks, and production bottlenecks before customer commitments are impacted.
- Challenge assumptions and escalate gaps proactively.
- Coordinate mitigation plans across Planning, Procurement, Manufacturing, Engineering, and Logistics teams.
Production & Capacity Visibility
- Participate in plant planning reviews, production meetings, and project reviews.
- Maintain visibility on:
o Production ramp-ups
o Capacity expansion projects
o Critical material shortages
o NPI and customer qualification activities
o Recovery plans for major supply constraints
- Translate complex factory planning information into concise business updates for BU leadership.
Cross-Functional Collaboration
- Build strong partnerships with:
o Factory Planning
o Master Scheduling
o Customer Care
o Sales
o Procurement
o Project Management
o Engineering
- Facilitate alignment between customer expectations and factory execution plans.
- Drive accountability and follow-up on action items across functions.
QUALIFICATIONS
Education
- Bachelor's Degree in Supply Chain Management, Industrial Engineering, Operations Management, Business Analytics, or related field.
Experience
- 7+ years of experience in Supply Chain, Production Planning, Materials Planning, Customer Operations, or Manufacturing Operations.
- Experience working within a manufacturing environment is highly preferred.
- Experience supporting large customer programs or project-based business is preferred.
Technical Skills
- SAP
- Power BI or other reporting tools
- Advanced Excel
- Strong data analysis and problem-solving capabilities
Soft Skills
- Excellent communication and stakeholder management skills
- Strong business acumen
- Ability to influence without direct authority
- Executive-level presentation skills
- Ability to work across global and regional teams
- Strong sense of ownership and urgency
Success Measures
The successful candidate will be evaluated based on:
- Visibility and reporting quality for strategic customer projects.
- Identification and escalation of supply risks before customer impact.
- Reduction in communication gaps between BU Supply Chain and Factory Planning teams.
- Improvement in customer project execution and delivery performance.
- Timeliness and accuracy of executive updates.
- Cross-functional stakeholder satisfaction.
Hybrid
Hermosillo
Travel 10%-25%
#LI-Hybrid
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Job Locations:
Posting City: Hermosillo
Job Country: Mexico
Travel Required: 10% to 25%
Requisition ID: 159157
Workplace Type: Hybrid
External Careers Page: Manufacturing
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About Company
TE Connectivity is an industry leader with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on forward thinking has attracted the brightest industry minds, allowing them to thrive and create breakthrough solutions that deliver a competitive advantage to our customers.
TE Connectivity is a global, $12.1 billion company that designs and manufactures over 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 90,000 employees partner with customers in virtually every industry—from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks—enabling smarter, faster, better technologies to connect products to possibilities.